I contacted Walter Townshend for repairs to my chimney, as the brickwork was chipping away in sections. The repair crew showed up on a freezing cold day as I was leaving for work. No one spoke to me directly, other than to tell me they were from W.T., and I was given no information they would be showing up that day. Two weeks after the repairs had been done I drove home one day to find my chimney ROLLING AROUND ON TOP OF MY ROOF - the new W.T. chimney had been blown over by the wind. I called up W.T. and it took 5 days for Walter himself to come out to look at the situation. Thankfully, he agreed to correct the work (thank goodness, what a nice guy, eh?). I also called my home insurer, who would have been out to make repairs the next day if I had committed to the repairs through them, which I'm kind of thinking I should have done. W.T.'s second attempt at providing me with a working chimney turned out to be a much shorter chimney in stature, which I've wondered may not even be to code, plus the base of the pipe was installed with a huge scrape across it, so will probably chip very soon too. Everything works the way it should, at least, but honestly I'd never recommend these people to anybody. Miserable experience.
- Company Response