Mr. Furnace

From the service technician (Anthony), to the sales person (another Anthony) to Ryan and Andrew (the installation crew). our Mr. Furnace experience was exemplary. We live in an older home, and had to replace the furnace, air conditioner and a hot water tank. Each person arrived on time and took care to not track the outside into our home. Each person was personable and polite, and answered our questions honestly and clearly. It was a bitterly cold day and the installation took a full day, however Ryan and Andrew were experienced, efficient and we were not inconvenienced in any way...we even enjoyed the total experience. Thanks to the folk at Mr. furnace, we now enjoy hot water and a warm and cozy home. Thank you
Shelley and Anne

The techs were on time,. They did a very thorough duct cleaning from the amount of noise they were generating within the ducts. They were courteous and took the time to explain what they were about to do and after they were done repeated to me what they had done. I am very satisfied with the work. Kudos to them and Mr. Furnace.

The technician was very nice, my central air is out of r22 and they don't have it so he got them to waive the fee. Good company...would recomend to people always reliable

I recently had a new furnace, air conditioner and water heater installed and it was a very positive experience. I want to thank Jay and Mark for ensuring every aspect of the installation was meticulously completed to the highest standards and for their courteousness. These gentlemen clearly demonstrating the their pride in workmanship and a care for the customer approach. Excellent work!

AC was not working. Told I needed a whole new AC unit. Paid for this technicians visit. Got another opinion and they fixed one inexpensive part and now works perfectly. Mr. Furnace is just about selling, not helping the client. Do not trust them!!!

We're maintenance clients, have been for years now, last week we had a problem and made a service call, Juergen diagnosed the problem quickly was back the next day with a new coil, installed it quickly, very courteous, professional, well spoken, a credit to the company
Overall very pleased with all aspects of the job

Keep up the great work

Tom and Brian arrived right at 9 a.m. on a Monday and by 5:30 I had a new furnace in place. I was so glad that I had scheduled a furnace check a few days earlier because the technician discovered cracked coils in my 18 year old furnace. They put down sheets to make sure my floors would not get dirty and worked meticulously to ensure that the new furnace was safely installed. They also made sure I felt comfortable taking care of this new furnace such as removing the filter each year and putting in a new one which was different from my old furnace where I had to wash the cells and aluminum screen filter. I felt comfortable asking questions... even the kinds of questions that I thought they might think were silly. They were very kind respectful patient when explaining all the changes and how to work the new thermostat. They even redirected the clear plastic water hose from the drain in the floor which was a nuisance. Their demeanour made me feel very comfortable overall... I wasn't afraid or embarrassed to ask any questions about the work being done. Several Mr. Furnace employees made me very happy: a kind lady that took my phone call, the original technician Jeremy that discovered the problem, the salesman Brian who explained all of my options very clearly and carefully and answered every one of my questions to my satisfaction and Tom and Brian who replaced the furnace ! At this time I am very happy and thankful! Great job!

Mark was very professional and friendly. He fixed the problem quickly and double checked to make sure there were no other potential problems. I will absolutely call them again for any future repairs.

I am very pleased with the service of your company. Me. Scott took 5 minutes to come up with the need of installing a brand new A/C. The following day, he sent two technicians who installed the unit in less than two hours. We are really exited about our new a/c, and hopefully will keep this company in our top list.

The technician was very polite and checked the furnace and then the AC which he did a start up as it was a new unit never before used. Everything was working fine when he left.