X Treme Plus Eavestroughing

Gutters & Eavestroughs
GATINEAU QC J8P8B3
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HomeStars  >  Gutters & Eavestroughs in GATINEAU  >  X Treme Plus Eavestroughing  >  Buyer Beware - No support for warranty service calls
Not happy in Ottawa
Not happy in Ottawa
1 review Ottawa, ON
0/10

Buyer Beware - No support for warranty service calls

Not being the original house owner, I can't comment on the initial installation job, however, trying to get the company to come on-site to perform some Warranty work has proven to be impossible. The eavestroughing was installed in 2012, and in the Summer of 2015, during heavy rain, I noticed a huge leak from one of the downpipe joints. When I called the company, they suggested that I have the eavestroughs cleaned out first, to make sure that there is no blockage. Fair enough, I hired a cleaners and had all downpipes flushed out. The next rainy day, the leak is still there. I called the cleaners back and had them double check the downpipe. They confirmed that everything is clean, and that there appears to be an issue with the way the pipe was installed. From that point on, I've been calling the X-treme company every 2-3 weeks for the past 4-5 months trying to get them to come out and fix the problem. Each time I was told that this issue will be escalated to Sylvain, the owner of the company, and that someone will call me back within 2-3 days. The calls never came. During my October phone call to the company, I was told that a crew will come and fix the issue during the 1st week of November. Of course, no one showed up. During my last call to the company, which was just a few weeks ago, I expressed my frustration and disappointment in the way my request for the warranty service has been handled by the company. At that point, I was told that one of their sales reps, who is based in Orleans, will call me to set-up and appointment to come on-site and see the issue. Again, no one called or showed up.

If you are thinking of hiring this company, you better pray that nothing will go wrong, otherwise, you'll never get them to come out and fix the problem.

Approximate cost of services:
$0.00
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