Our furnace needed service. I called Furnace King and they sent an HVAC technician over. The explanation about our needs in the house were clear...we needed a new furnace and air conditioner. The very next day both furnace and air conditioner were installed.
Here are the important pieces that made all of the difference:
- amazing customer service on the phone (from the very first person that I spoke to arrange a service call with to the next customer service agent who arranged a quote for both services)
- the technician that serviced our Furnace was outstanding!
- the sales person who worked with my wife an I on purchasing the "right" equipment for our house
- arranging the energy auditor who worked with us to get the best energy rebates for the house
- and once again the technician who installed the new furnace and air conditioner
All in all, his was such a positive experience. Highly recommend!
- Company Response
Thank you for the kind words. We strive for best I. Customer satisfaction levels and make every step of the process easy for our customers. From the initial point of contact until you comfortable with your new system.
The Furnace King Team