Have nothing but good things to say about Appliance Service Center. Notably, Louis, the technician, was great!
Dishwasher was not cleaning the dishes properly, so used Appliance Service Center's online booking system to book the appointment. Great process, and had no issues with the booking. Louis showed up in the early part of the 2 hour window, and knew it was an issue with one of the parts. He then ordered the part, provided me the cost for the part, and booked the follow up appointment 2 business days later. Louis then said what he needed me to do for when he got here to save time.
Once again, he came in the first half of the 2 hour time window, and switched out the part. He changed the part, and then put it back together to check for leaks. This sounds like standard service, but then the extra bit of service was the following steps:
1) He said how to monitor for leaks in the next few times running the dishwasher clearly and concisely
2) He mentioned that all their work is under warranty for 1 year
3) The price he quoted for the part included installation. This may have been the best part!
4) He said moving forward to contact him if anything goes wrong by e-mail, and he will let me know if it is a minor issue (e-mail or Youtube video), or if someone needs to come in
5) He recommended a parts source with a 10% discount on the parts.
I am very impressed with Louis and Appliance Service Centre. More importantly, I am very happy to have an operational dishwasher once again!
- Approximate cost of services:
- $650.00
- Company Response
Thank you very much Sean for providing such detailed feedback of what you liked about the each part of the overall process. We're very happy that you are very happy!