Comfort Masters Ltd.

Formerly Stouffville Home & Comfort, Ltd.,Med Air
Heating & Air Conditioning
Whitchurch Stouffville ON
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Reviews by rating (past 12 months)
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Best of 2019 winner 4 timesBest of 2019winner 4 times

Reviews for Comfort Masters Ltd.

Average customer rating:
9.7 10 (310 reviews)

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S in Stouffville
S in Stouffville
2 reviews Whitchurch Stouffville, ON
9/10

Good Service - Great Technicians

This company did not install my furnace but I have been using them for preventive maintenance and emergencies for several years and have found their technicians to be very pleasant to deal with and they get the job done.

The only slight concern I've had is not with them but with the after hours answering service where a couple of times I have had trouble getting a message through outside of normal business hours; however, that appears to have just been a couple of unlucky coincidences.

Review has 1 previous version
1 of 1 people found this review helpful.
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Company Response

Thanks so much for your review and your business. We apologize for the difficulties we had with our phone lines as we were in the middle of an upgrade and unfortunately the lines were in and out for a couple of days. Everything should be good going forward now!

Karen
Karen
24 reviews Whitchurch-Stouffville, ON

First Review

10/10

100% Satisfaction

Had Comfort Masters come to check out my mothers HRV due to moisture on windows, but it was working ok. While there the technician Ricardo checked her humidifier which was totally clogged, he replaced the pad and washed out the housing. Also checked the air cleaner filter which was very dirty and it was promptly changed. Ricardo made sure to explain what he was doing and why, to me and my mother, and to show us what was the problem. So they came in for one thing, but fixed a couple of other things. Will have them back again for full service next year. Ricardo was a very positive, informative and tidy technician.

1 of 1 people found this review helpful.
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Company Response

Thanks for the great review Karen. See you next season!

Private User
Private User
Private User reviews Uxbridge, ON
10/10

new furnace

Equipment being installed: I had a new furnace installed in my home on Dec 13. I wish to thank Steve who advised us and coordinated the sale and installation, the installation crew who came well prepared with a professional attitude as well as the back up from your office. The whole project went forward with no delays and hitches. As a former construction supervisor I can appreciated a well planned and carried out project.
Many Thanks.

1 of 1 people found this review helpful.
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Company Response

Thanks for sharing your positive experience with Comfort Masters. We take great pride in all of our jobs and really do care about our customers!

Eric & Pauline  from Whitby
Eric & Pauline from Whitby
25 reviews Whitby, ON
10/10

Furnace maintenance

We usually get our air conditioner maintenance performed by Comfort Masters but this time used them for our furnace maintenance. Ricardo was on time, very professional and knowledgeable. We would definitely request him as our technician next year. Heather was also great to deal with at the office.

2 of 2 people found this review helpful.
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Company Response

Thanks again for your business, and for sharing your excellent experience with Comfort Masters!

Private User
Private User
Private User reviews Whitby, ON
9/10

Air Conditioner and Furnace Installation

Lou from Comfort Masters was a pleasure to deal with. His professional approach and attention to detail was something you don't see too often these days. The crew was excellent during the installation process too. In fact, after this positive experience, I had Lou quote on an AC unit for my Mother and she purchased from Comfort Masters as well! Thanks Lou and Comfort Masters, We are thrilled with our AC and Furnace units and can say that we would highly recommend you!

Jules in Whitby

1 of 1 people found this review helpful.
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Company Response

Thanks for the great review!

Private User
Private User
Private User reviews Ajax, ON
10/10

Furnace service

Technician was fantastic. Called me 30 min before to let me prepare and clean up the basement, and fixed the issue promptly! Highly recommeded! Will tell all of my friends!

1 of 1 people found this review helpful.
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Company Response

Thanks for the great review and your future recommendations. Have a comfortable day!

Private User
Private User
Private User reviews Uxbridge, ON
9/10

New furnace, humidifier & and air conditioner

We bought our home a year ago and knew we needed to replace the furnace and air conditioning unit then, as they were original to the (1988) house. We made it through one winter and summer but knew they weren’t working efficiently. We had both replaced as well as a humidifier added to our furnace. Each step of the process went as expected; from the explanation of product options, setting up an energy audit and the install, as well as the respectful installers (their hard work and attention to detail should be noted). Overall we are (so far) very happy with the company, their professionalism and the products!

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Orillia, ON
10/10

Great company

John the sales rep is great, super nice guy and willing to go the extra mile for you. The install team were also wonderful. Showed up on time, we're very polite and courteous, walked me through everything and made sure I understood how it worked. Would highly recommend this company

1 of 1 people found this review helpful.
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Company Response

Thanks again for your business and for the great review! Please feel free to contact us at anytime if you have any questions or concerns.

dwhang
dwhang
1 review Whitchurch Stouffville, ON
10/10

Repair gas leak in the house

Long story short, I caught a whiff of gas in the basement. Nothing major but enough to catch my attention. Called Enbridge emergency services. Tech detected gas leak in the basement at a shut off valve. Whole house pressure test also showed a slow leak. Had to shut off gas to the house. This is on a Friday evening. Not good as most of the stuff in my house runs off gas. Hunted around for gas repair company online. Most calls ended with voicemail. Came across Comfort Masters. Live person! It was Brian. I asked if he could arrange for service next day first thing. Got a response back from Brian with confirmation that Sean would be there in the morning. Wow! So far so good. Next morning Sean arrives. I go over symptoms and do the walk about. ‘Walked’ with Sean during repairs where appropriate and when all was said and done house was tested gas-tight and back online. Sean was thorough, professional, did a great job and was a good guy to boot. Brian came through on getting me back up and running in short order. I was also provided information on an HRV system and tankless water heater solution. Grant it those are extra spend items but it’s the thought leadership that counts. Bravo guys. Would recommend to anyone.

2 of 2 people found this review helpful.
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Company Response

Thank you for your great review. We try our best to please every customer!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Comfort Masters Ltd.

Your home comfort is our priority.

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24-HOUR EMERGENCY SERVICE
365 DAYS A YEAR
1-866-260-0023

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3 OFFICES TO SERVE YOU BETTER: NEWMARKET, OSHAWA, and ORILLIA!

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Comfort Masters Ltd. is an experienced, reliable, and courteous home comfort company with offices in Newmarket, Orillia and Oshawa. We are factory, industry, and provincially trained, and fully insured. We take care of all of your home comfort needs, specializing in heating and cooling, and indoor air quality.

We treat every job as if it was being preformed in our own home. We stand behind all of the products we sell, and all of the installs we preform. We make sure every job is completed properly the first time around, however we are always there to answer our clients questions whenever they may arise.

We are your one stop shop for all of your Home Comfort needs.

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Servicing: Toronto, GTA, Stouffville, Markham, Newmarket, Georgina, Pickering, Ajax, Whitby, Oshawa, Bowmanville, Georgina, Caledon, Nobleton, Aurora, Uxbridge, King City, Vaughan, Mount Albert, Richmond Hill, Goodwood, Barrie, Orillia, Durham Region.
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Services: Heating, cooling, furnace, gas fireplace, electric fireplace, air conditioner, A/C, central air, indoor air quality, boiler, hot water tank, tankless water heater, duct cleaning, plumbing, water filtration, water purification, ductless air conditioner, heat pump, custom duct work, humidifier, thermostats, HRV, ERV, hepa filter, indoor air quality, filters, gas line installation, in floor heating, electronic air cleaner, gas stove, service, maintenance, repair, fix furnace, alarm systems, alarms, burglar alarms, residential, commercial.

Brands: Lennox, Rheem, Rinnai, Aire-Flo, VanEE, Honeywell, Navian, Mits, Mitsubishi

comfortmasters, comfortmasters.ca, comfort masters, Comfort Masters Ltd.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
We are a full service HVAC and Plumbing company. Install and service Furnaces, Air Conditioners, A/C, central air, Ductless A/Cs, HRV, ERV, water filtration, water purification, plumbing, indoor Air quality, Accuclean, Media Filter, Electronic Air Cleaner, UV lights, Heat Pumps, Humidifiers, Steam Humidifiers, Gas lines, Fireplaces, Gas Stoves, Inserts, hydronic systems, in-floor heating, furnace air conditioner , heater, lennox , american standard , carrier , bryant , keeprite , goodman , tempstar, heil, york, humidifier, fireplace, gas piping, duct cleaning, Sales, Installation Service. Residential, Commercial, light industrial.
SERVICES
We are a full service HVAC company who can take care of all your home comfort needs - heating, cooling, air quality, duct cleaning, gas line installation, and fireplace installations.
BRANDS
Lennox, Napoleon, Aire-Flo, VanEE, Honeywell, Slant fin, Boxi, Vaillant, Navian, Viesmann, Bryant, Amana, American Standard, Fujitsu, Heil, Luxaire, Mitsubishi, Trane, Janitrol, Maytag, Payne, Sanyo, Samsung, Sharp, Toshiba, Emerson, Hitachi, Duikin, LG, Panasonic, Whirlpool.
SPECIALITIES
Air Quality, Air movement, All aspects of Home Comfort (fireplaces, furnaces, air conditioners, humidifiers, thermostats), duct cleaning.
WEBSITE
http://www.comfortmasters.ca
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Cash, Cheque, Credit, Financing Available
LICENSES
313D, G3, G2, G1, ODP,
MEMBERSHIPS
HRAI, OPA, Stouffville Chamber of Commerce
LIABILITY INSURANCE
Yes
DIPLOMAS
WSIB
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
up to 10 years parts and labour
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