Dave provided the service just as I had expected and included lots of value added advice and suggestions. There were were no hidden costs. Dave plus one of his team came to the house and laid out carpet/flooring protectors before they started the job. Dave explained everything they were going to do, and even remembered my comments about our air conditioning not feeling like it was working during our initial phone conversation. Once on site, he provided lots of advice on how to balance the cold air returns to ensure the central air conditioning plus the furnace worked optimally to pull as much air from the upstairs as possible. They systematically work from floor to floor, duct to duct to thoroughly clean the hot air ducts, then the cold air returns and finally the main ductwork off from the furnace & A/C. I have had many duct cleanings done in previous houses I have owned, but compared to the process and effort of Dave and his team, this was by far the most professional and value added service I have experienced. So often when having work done on your home, you never quite feel like the service received was what you expect, but with MedAir I can honestly say I received exceptional service, and advice and an extremely positive experience. I will definitely refer Dave and his company again.