Comfort Masters Ltd.

Formerly Stouffville Home & Comfort, Ltd.,Med Air
Heating & Air Conditioning
Whitchurch Stouffville ON
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94%

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Reviews by rating (past 12 months)
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Best of 2019 winner 4 timesBest of 2019winner 4 times

Reviews for Comfort Masters Ltd.

Average customer rating:
9.7 10 (306 reviews)

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Paul
Paul
1 review Markham, ON
10/10

Install new a/c unit

They installers were on time, professional and did a clean job. I would recommend them. This my 2nd a/c install with the company. They did my last house and we're so good I called them again.

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Company Response

Hi Paul, thanks again for your business!

Private User
Private User
Private User reviews Toronto, ON
1/10

A/C not running cold - suggested new unit

I called Comfort Masters based on Home Stars reviews. A/C was not cooling the house and condenser was not turning on. The service tech came same day (Very good) but told me that my condenser and capacitor were done. He suggested, based on the age of my a/c that it might be a better option to buy a new unit. I decided to get a 2nd opinion. Thankfully, the next HVAC guy replaced the capacitor and all is running beautifully for under $200. I will not call Comfort Masters again.

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Company Response

Hello, we apologize you are unsatisfied with our company. All of our service technicians are highly trained and certified and will always recommend the best possible solution to an issue with your equipment to save you the most money in the long run. In your particular case, because of the poor condition and old age of your AC, our technician recommended replacing the AC rather than spending money on a band-aid solution which would only be temporary. When you experience issues again with your AC, please don't hesitate to call us back and we will ensure you get the absolute lowest price possible on a new AC. Have a great day.

Glen in Toronto
Glen in Toronto
5 reviews Toronto, ON
10/10

Maintenance and duct cleaning

What a pleasure to deal with this company. The professional and friendly service from the telephonic support staff, to the professional way the tasks were completed by both Sylvan (duct cleaning) and Chris (a/c and furnace maintenance) inspired confidence. I started with one project and ended up doing three. I will certainly use them again next year.

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Company Response

Thank you very much for this review Glen! We truly appreciate your business. See you next year!

Janet in Stouffville
Janet in Stouffville
1 review Whitchurch Stouffville, ON
10/10

Amazing from quote to installation!

Professional and honest quote from sales rep Steve.
Friendly and courteous interactions with office staff.
Maticulous, efficient, expert installation by Carson and Chris.
Carson took the time to explain details of the new equipment, offered meaningful advice and redirected a duct in an effort to encourage better air flow to our second story.
We would recommend Comfort Masters without hesitation.
~purchased furnace, humidifier, air conditioner & thermostat.

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Company Response

Thanks for sharing your positive experience with Comfort Masters Janet! We take great pride in all of our jobs and really do care about our customers!

Linda in Etobicoke
Linda in Etobicoke
1 review Toronto, ON
9/10

AC/FURNACE Install

Overwhelmed at the homeshow with so many companies to choose, met Jay and immediately felt this was the company to choose. The product information provided was concise and perfect for my house requirements. This was followed up by a home visit with Jay. He was professional, friendly, polite and explained everything that would be done for the install. Team Ali arrived for the install and they were professional, friendly and very knowledgeable. I had a old huge furnace/Ac that was removed, new furnace/ Ac, thermostat and new chimney liner installed. The install was done extremely well and in a timely manner. They were neat, respectful to my home, and floor liners put in place where needed.
I would highly recommend your company, as I was very impressed with your team and my Lennox Furnace /Ac.. You have a great group of staff working for you. Thank you for a job well done!

Kind Regards,

Linda

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Company Response

Thanks again for your business Linda, and for sharing your excellent experience with Comfort Masters!

Phil
Phil
2 reviews Whitchurch Stouffville, ON
9/10

Furnace Repair

Furnace was making noise. Called and they came the next morning. Identified the problem, got the part and repaired it.

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Company Response

Thanks for sharing your positive experience with Comfort Masters Phil!

S in Stouffville
S in Stouffville
2 reviews Whitchurch Stouffville, ON
9/10

Good Service - Great Technicians

This company did not install my furnace but I have been using them for preventive maintenance and emergencies for several years and have found their technicians to be very pleasant to deal with and they get the job done.

The only slight concern I've had is not with them but with the after hours answering service where a couple of times I have had trouble getting a message through outside of normal business hours; however, that appears to have just been a couple of unlucky coincidences.

Review has 1 previous version
1 of 1 people found this review helpful.
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Company Response

Thanks so much for your review and your business. We apologize for the difficulties we had with our phone lines as we were in the middle of an upgrade and unfortunately the lines were in and out for a couple of days. Everything should be good going forward now!

Karen
Karen
24 reviews Whitchurch-Stouffville, ON

First Review

10/10

100% Satisfaction

Had Comfort Masters come to check out my mothers HRV due to moisture on windows, but it was working ok. While there the technician Ricardo checked her humidifier which was totally clogged, he replaced the pad and washed out the housing. Also checked the air cleaner filter which was very dirty and it was promptly changed. Ricardo made sure to explain what he was doing and why, to me and my mother, and to show us what was the problem. So they came in for one thing, but fixed a couple of other things. Will have them back again for full service next year. Ricardo was a very positive, informative and tidy technician.

1 of 1 people found this review helpful.
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Company Response

Thanks for the great review Karen. See you next season!

Private User
Private User
Private User reviews Oakville, ON
10/10

new furnace

Equipment being installed: I had a new furnace installed in my home on Dec 13. I wish to thank Steve who advised us and coordinated the sale and installation, the installation crew who came well prepared with a professional attitude as well as the back up from your office. The whole project went forward with no delays and hitches. As a former construction supervisor I can appreciated a well planned and carried out project.
Many Thanks.

1 of 1 people found this review helpful.
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Company Response

Thanks for sharing your positive experience with Comfort Masters. We take great pride in all of our jobs and really do care about our customers!

Eric & Pauline  from Whitby
Eric & Pauline from Whitby
25 reviews Whitby, ON
10/10

Furnace maintenance

We usually get our air conditioner maintenance performed by Comfort Masters but this time used them for our furnace maintenance. Ricardo was on time, very professional and knowledgeable. We would definitely request him as our technician next year. Heather was also great to deal with at the office.

2 of 2 people found this review helpful.
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Company Response

Thanks again for your business, and for sharing your excellent experience with Comfort Masters!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Comfort Masters Ltd.

Your home comfort is our priority.

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24-HOUR EMERGENCY SERVICE
365 DAYS A YEAR
1-866-260-0023

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3 OFFICES TO SERVE YOU BETTER: NEWMARKET, OSHAWA, and ORILLIA!

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Comfort Masters Ltd. is an experienced, reliable, and courteous home comfort company with offices in Newmarket, Orillia and Oshawa. We are factory, industry, and provincially trained, and fully insured. We take care of all of your home comfort needs, specializing in heating and cooling, and indoor air quality.

We treat every job as if it was being preformed in our own home. We stand behind all of the products we sell, and all of the installs we preform. We make sure every job is completed properly the first time around, however we are always there to answer our clients questions whenever they may arise.

We are your one stop shop for all of your Home Comfort needs.

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Servicing: Toronto, GTA, Stouffville, Markham, Newmarket, Georgina, Pickering, Ajax, Whitby, Oshawa, Bowmanville, Georgina, Caledon, Nobleton, Aurora, Uxbridge, King City, Vaughan, Mount Albert, Richmond Hill, Goodwood, Barrie, Orillia, Durham Region.
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Services: Heating, cooling, furnace, gas fireplace, electric fireplace, air conditioner, A/C, central air, indoor air quality, boiler, hot water tank, tankless water heater, duct cleaning, plumbing, water filtration, water purification, ductless air conditioner, heat pump, custom duct work, humidifier, thermostats, HRV, ERV, hepa filter, indoor air quality, filters, gas line installation, in floor heating, electronic air cleaner, gas stove, service, maintenance, repair, fix furnace, alarm systems, alarms, burglar alarms, residential, commercial.

Brands: Lennox, Rheem, Rinnai, Aire-Flo, VanEE, Honeywell, Navian, Mits, Mitsubishi

comfortmasters, comfortmasters.ca, comfort masters, Comfort Masters Ltd.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
We are a full service HVAC and Plumbing company. Install and service Furnaces, Air Conditioners, A/C, central air, Ductless A/Cs, HRV, ERV, water filtration, water purification, plumbing, indoor Air quality, Accuclean, Media Filter, Electronic Air Cleaner, UV lights, Heat Pumps, Humidifiers, Steam Humidifiers, Gas lines, Fireplaces, Gas Stoves, Inserts, hydronic systems, in-floor heating, furnace air conditioner , heater, lennox , american standard , carrier , bryant , keeprite , goodman , tempstar, heil, york, humidifier, fireplace, gas piping, duct cleaning, Sales, Installation Service. Residential, Commercial, light industrial.
SERVICES
We are a full service HVAC company who can take care of all your home comfort needs - heating, cooling, air quality, duct cleaning, gas line installation, and fireplace installations.
BRANDS
Lennox, Napoleon, Aire-Flo, VanEE, Honeywell, Slant fin, Boxi, Vaillant, Navian, Viesmann, Bryant, Amana, American Standard, Fujitsu, Heil, Luxaire, Mitsubishi, Trane, Janitrol, Maytag, Payne, Sanyo, Samsung, Sharp, Toshiba, Emerson, Hitachi, Duikin, LG, Panasonic, Whirlpool.
SPECIALITIES
Air Quality, Air movement, All aspects of Home Comfort (fireplaces, furnaces, air conditioners, humidifiers, thermostats), duct cleaning.
WEBSITE
http://www.comfortmasters.ca
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Cash, Cheque, Credit, Financing Available
LICENSES
313D, G3, G2, G1, ODP,
MEMBERSHIPS
HRAI, OPA, Stouffville Chamber of Commerce
LIABILITY INSURANCE
Yes
DIPLOMAS
WSIB
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
up to 10 years parts and labour
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