Setting up appointment to have a technician come out was easy and smooth. Although they couldn't find someone to come out in the evening, they had someone ready first thing in the morning.
Sorab came out on time and diagnosed the issue within a few minutes, he took the extra step to find out if the part could be covered under warranty-it wasn't :-( but ordered the part and had it installed a couple of hours later. Sorab was knowledgeable and very clean. I think i found my new HVAC people!
Thanks Comfort Master's!