I called Comfort Masters based on Home Stars reviews. A/C was not cooling the house and condenser was not turning on. The service tech came same day (Very good) but told me that my condenser and capacitor were done. He suggested, based on the age of my a/c that it might be a better option to buy a new unit. I decided to get a 2nd opinion. Thankfully, the next HVAC guy replaced the capacitor and all is running beautifully for under $200. I will not call Comfort Masters again.
- Company Response
Hello, we apologize you are unsatisfied with our company. All of our service technicians are highly trained and certified and will always recommend the best possible solution to an issue with your equipment to save you the most money in the long run. In your particular case, because of the poor condition and old age of your AC, our technician recommended replacing the AC rather than spending money on a band-aid solution which would only be temporary. When you experience issues again with your AC, please don't hesitate to call us back and we will ensure you get the absolute lowest price possible on a new AC. Have a great day.