complete hvac installation and duct cleaning
- Approximate cost of services:
- $9,000.00
complete hvac installation and duct cleaning
Ongong maintenance after original installation
I am truly sorry to hear you had such difficulty in renewing your membership agreement. As we discussed, there must have been some sort of serious miscommunication on the renewal process. It should actually be quite easy to renew a membership, and can be renewed at the time the technician is at your house performing your preventative maintenance. For certain, our records indicate that you had not paid to renew your membership, (which was confirmed by you when we talked on March 28th), and the status of your membership would have “expired” when the failure to renew occurred. Our records indicate we reached out to you in August of 2011, and left a message. Admittedly we should have been more aggressive with your renewal. Today we now process Visa payments right on site, as this makes for efficient payment processing. We feel terrible that we let you down, because you have been a customer in good standing. Had you run into any sort of heating or cooling challenges (such as a no heat or no cool), we would have assuredly grandfathered your membership status in. It is our goal to retain our club members. In hopes of resolution we did offer you three years of Free Membership as compensation, but at this point you have declined.
Maintenance agreements are a very important part of our business, and we value each member. The renewal process is very easy, and can be done at anytime. In fact, we have over a thousand members who have been with us for more than 15 years. At any rate we let you down, and for that we do apologize. If at some point you do reconsider, please reach out to us. We have new customer loyalty rewards now, and we would make sure that you would be well compensated.
Todd, General Manager
Thank you so much for your great comments. We appreciate it.
Furnace and Central air installation