Our trades work hard and orderly to fulfill all work within our short seasons, however, they are at the mercy of our varying weather. As you know, landscaping and other seasonal work is just that, seasonal. At this time, seasonal work is still being completed and every effort will be made to complete yard work in 2019, with yours scheduled for this week, pending cooperative weather. If you wish to discuss further, you can contact our seasonal/construction manager at the number provided by Megan.
Hi B., We can understand how you'd be disappointed the mismatched duct, however, we've been assured by our trades that an encased box when built right, which yours was, will be airtight and exhaust properly directing air out of the house. From the looks of your picture, the box was working as intended as there is no debris in the duct box and there was no issues with the exhaust fan. Our warranty department has reached out to discuss further and is available to continue the conversation regarding your concerns if you wish to reach out.
Our goal is to provide a consistently reliable product and superb aftercare service. Please follow the communication provided by our customer service team to resolve any outstanding issues you may have.
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As a company, we pride ourselves on delivering quality products and great customer service to our homeowners, and we would like to address your grievance, where possible.
We strive to provide clarity and operate with transparency, so we would like to clear a few things up. As per grading schedules, the work is to begin in June – at times, weather and other external factors impact the timing. Rear stairs can only be put in after grading is complete, and yours are on site and will be installed next week. For the concern of your fridge wall, we’ve worked with Alberta New Home Warranty (ANHWP) and it is within their guidelines. Unfortunately, as the warranty manager has told you, the garage door panels are on back order, but we will replace them ASAP.
We abide by strict builder guidelines and undergo numerous inspections on each home we build to ensure the safety and integrity of your home. If you would like to have any of these issues reviewed by ANHWP, our warranty department can coordinate that with you – please contact us directly.