This company is HORRIBLE. We took occupancy of our home in August 2021. The builder (The Conservatory Group) contracted out the Low voltage wiring and central vac system to Grand Alarms. We spent hours going over the layout of the home with the salesperson Mary and chose the exact location for tel/ethernet, co-ax and add-ons: cat6 wiring, conduit above the fireplace for the TV and cat5e wiring for security cameras.
25% of the outlets were where we specified, and NONE of our add-one were complete.
To top it off this company has never responded/spoken with me directly. I have engaged BBB to facilitate a resolution. Rather than actually come and install what they bunged up, they have offered to refund my deposit. This was 8 months ago…
Stay Away from Grand Alarms!
I used Grand Alarms a while ago as my new home builder required me to use them as part of the electrical/data wiring install so the alarm was thrown in as part of the electrical package. When connecting the home phone line to their alarm box their installer did not bring any phone jack connectors so he cut into my existing phone cable from the modem, spliced it with tape back to his alarm box, so now I have this spliced main phone cable taped wire circuit from my modem to the alarm box and to my phone.
Very satisfied with the service. Reasonable price. Tech.support team response so quick. I like alarm com app. It is very convenient and user friendly. I can arm stay or away by using my mobile phone and can get notifications over the phone anywhere.
I have never felt this comfortable and safe in my home. I have built a trusting relationship with Grand Alarms and I appreciate them going the extra mile to make me feel confident in using their system. Any questions I had or issues that they were take care immediately. Two thumbs up for Grand Alarms!!!
I have been a customer of Grand Alarm since 2007 and last year when it came to upgrading our alarm system to a smart home system it was such a delightful experience speaking to Sudrsan and Melinda. They walked us through the new and available features and helped ensured that the new installation was a breeze when booking the service tech and updating our billing payment option. Thank you for the wonderful service and looking ahead to many more years of working with Grand Alarm.
great customer service technician was great very friendly polite and very respectful i would definitely recommend your company and service to anyone i know thanks for your great skills and work
Very satisfied with the service. Reasonable price. Support team response so fast. I like alarm com app. It is very convenience and user friendly. I can arm stay or away by using my mobile phone.
Melinda was really helpful when helping answer my questions on my bill. The team whom set up my alarm system and security cameras were meticulous and really helpful in teaching me the setup and how to manage my alarm.
Great install technician; very friendly, knowledgeable and clearly communicated the features/benefits of the alarm system and mobile app to my wife and I. Alarm is very easy to use and the mobile app is user friendly.
Grand Alarms Ltd., a recognized Canadian company conveniently situated within the Greater?Toronto?Area, has built its reputation within the security industry by providing customers with the latest cutting?edge home electronics, whole?home security and information?networking that is designed to fit the modern lifestyle. Since the company’s establishment over a decade ago, Grand Alarms has been the trusted security company of choice to provide first?class security and home automation to customers across Canada.
Certified and active members of both the Home Builder’s Association and the Canadian Security Association, Grand Alarms offers proven solutions designed to equip each home with the amenities and the flexibility that best meet the needs of our customers. By offering industry?leading Smart?Home networking solutions, multi?room Audio Video Distribution, technologically advanced IP Alarm Monitoring components, and state?of?the?art Central Vacuums, home Surveillance components and Garage Door Openers, Grand Alarms has established a long list of dedicated customers who are benefiting from our elite services through?out their home.
Grand Alarms prides itself on providing each customer with an alarm system that is ready for the unexpected by centralizing and routing security to every corner of the home, blanketing it in protection and giving you piece of mind knowing that your family and possessions are secure. With Grand Alarms, every installation is performed by our highly trained technicians ensuring that the set?up and operation of your alarm system is entrusted only to those who can be trusted.
We are dedicated to maintaining a high level of effective and professional customer service in a number of languages that will best suit individual needs. With our cost effective plans and service, and a completely free full lifetime warranty, Grand Alarms continues to be the no. 1 Canadian choice for new homes, residences and businesses of all size.
Grand Alarms Ltd – Home Security solutions that bring comfort to your home and safety to your life.