I got Lennox AC installed one my new house few years back and it was working fine. This year 2020 it started giving me problem as it stopped cooling. I called For Savings company and they sent that gas is leaked and need to fill more gas. I kept asking them that find the source of leakage and then fill up gas but they didnt listen and told me it will cost me around $700 to fill 10 pounds of gas. I told technician to weigh it so I could find out and found only 3-4 pounds were needed. Then he came down to $300. Anyhow he didn’t find source of leakage. After a month again stopped cooling and another guy came, same thing didn’t find source of leakage and just filled gas. Third time again stopped cooling guy came filled gas didn’t find source of gas. Now again it stopped cooling I called them and they told me they will change coil and it will cost me $200 in labour whereas they are still not sure if leakage is on coil.
I agreed to pay $200. Today their tech came and at my door he said before starting his work to pay him first then only he would start. I asked him get your job done and I will pay you but he told me that company said get paid first and then start work.
You can guess now how they treat their customers. Will never buy anything from this company and never Recommend to anyone about their services.
UPDATE :- Company sent their technician again and fixed my AC and returned $200. Also gave me 1 year extended warranty
- Company Response
We are so sorry about air conditioner repair experience with us. We will refund 200 back to you for the last charge.
Sorry for inconvenient.