Good Afternoon Russ, as per my response earlier in the week nothing our call centre or techs was wrong. We are sorry you feel this way.
Thank you for taking the time to write to us with your feedback. We truly value the information you have provided.
Thank you for taking the time to post your experience with us, we appreciate it.
Thank you for sharing your experience with us. We're always so happy to hear back from our customers, your feedback is very valuable. Thank you for choosing Elite Appliance Service.
Thank you for taking the time to post your experience with us, we appreciate it.
Thank you for taking the time to write to us with your feedback. We truly value the information you have provided. Your responses are vital in helping Elite Appliance to provide an experience that meets the highest standards of excellence.
Thank you for sharing your experience with us. We're always so happy to hear back from our customers, your feedback is very valuable. Thank you for choosing Elite Appliance Service.
Thank you for taking the time to write to us with your feedback. We truly value the information you have provided.
That is great to hear we're happy that we were able to get your appliance up an running for you as quickly as possible. Thank you for choosing Elite Appliance Service.
Overcharged for incompetent work
Good Afternoon,
As I can see, your range was successfully repaired on June 2nd, 2023 and the first recorded point of contact after that was Aug. 13th, 2023 stating the same symptoms have returned. We do understand that many opt to use other means of cooking, especially in the summer months; however, our terms and conditions state clearly that our warranty for service is 30 calendar days from the date service was completed.
As for our pricing, all of our customer are issued a quotation for the full cost of parts and service which the customer must agree to and sign off on prior to carrying out the repair. Thermador is a very high end brand and requires a high level, gas licensed technician to perform the repair to manufacturers specifications.
We certainly apologize for any delays you may have experienced with regards to returning your email. We will address this internally and make corrections where needed. We will be happy to return to re-diagnose and repair your range for you.
Elite Appliance has been servicing home owners, appliance manufacturers and property management firms in Ontario for over 21 years. A combination of expertise, passion and a sense for great customer care has led the company to grow from its initial 2 employees to well over 50 while expanding from our original location in Toronto to a second location in Oakville, a third in Ottawa and now our fourth location in London Ontario. Elite Appliance has rapidly become the #1 appliance repair service in the Ontario, earning itself multiple awards for excellence in service from multiple appliance manufacturers.
All our Technicians are all Factory trained and certified by all major appliance manufacturers to perform warranty and COD repairs, when choosing an appliance servicer, protect your valuable appliances and ensure the company you hire is authorized and trained by the manufacturer of your appliance. Working closely with appliance manufacturers we have become the Largest independent Servicer in Ontario and the Choice of Consumers when it comes to Appliance Repair. We have quickly built an outstanding reputation for our professionalism and honesty. Our mandate has always been the same: to deliver ELITE services at competitive prices, promptly and to our customers complete satisfaction.
