Elite Appliance Service – Toronto

Appliance Repair
Toronto ON M6A 2X7
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Appliance Repair
Elite Appliance Service – Toronto
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89%

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Best of the Best '22 
Best of Award '22 winner 4 timesBest of the Best '22 Best of Award '22winner 4 times

Reviews for Elite Appliance Service – Toronto

Average customer rating:
9.2 10 (1236 reviews)

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Daniel Cantkier from Toronto
Daniel Cantkier from Toronto
1 review Old Toronto, ON
0/10

LG Washer Repair

I have never had such poor customer service in my entire life. I spent 1100 dollars to have my time,my home disrespected and to be talked down to. We called Elite in Toronto to service our damaged LG Washing Machine on Sept 15th 2013, first they kept us on hold everyday for 1 week each time we called for roughly half an hour. Finally when we did reach them we booked a "diagnosis" appointment. This appointment consisted of them giving us a 3 hour window in which they would arrive at hour home. Which meant my wife had to be absent from work for a half day at least. They proceeded to charge us $107.00 dollars for diagnosis $7 of which was for the gas of their driver which is insane. Then they came to our house a 9am on Sept 26th 2013 i believe. The technician rolled his hand a couple times in the drum, pressed a few buttons and proceeded to tell us the machine needed a "tub job". He basically spent 10 minutes at my home and did not even give me a price or an estimate. The next day they sent us a quote for $900.00 we accepted the quote and then we waited almost 10 days for the parts. Finally they came October 9th 2013 to fix the machine, my wife took a day off work because they gave us another 3 hour window and they said that they found more problems and need more parts. So basically they diagnosed the machine incorrectly. Then we waited another 10 days and our cost increased to $1,100.00 to repair the machine.

They finally came back on October the 25th another day that my wife had to be absent from work for. They told us that the job would take 3 hours. My wife had to leave while they were working to take my two 3 year old twins to an appointment and said she would be back. They argued with her that they would not work if she left which is absurd. So she left anyway. They called me after 1 hour and 45 minutes and said over the phone "Sir this is Elite, your wife is nowhere to be found we have been waiting 10 minutes here" After I waited for this company at every turn of this process I was livid. But that was not the end when I arrived home my basement was a mess but the best part is that they took my wastebasket, dumped the garbage in it on my floor and used it as a bucket. Not to mention there were also puddles of water on my floor that they never dried. I called them after I had already paid them, and no one ever called me back. I was told the service manger would call me but that has never occurred. They claimed they gave may be a 100 dollar discount on the parts but that is not reflected anywhere.

The only helpful person there is Jennifer in customer service.

I have never had such poor service in my life, If I ran my business in that fashion I would be a disgrace to my clients. As well everything that they state on their website is the opposite of how I was treated. This is their mission statement "With passion, conviction and integrity, our mission is to deliver top quality service whenever we make an appliance repair service call. We strive to make sure that every customer is happy and that they want to tell their network about our services. A happy customer starts with a reliable appliance repair technician and so we strive to bring you quality service through professional, courteous and trained appliance repair technicians." Ridiculous in my opinion. As well there are alot more statements on their website that are not true at all. If they would have at least acknowledged my existence by calling me back to discuss my issues I probably would have never Posted this.

Approximate cost of services:
$1,100.00
3 of 3 people found this review helpful.
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Mike from Toronto
Mike from Toronto
3 reviews Toronto, ON
0/10

Viking fridge

These guys are horrible. I only used them as there was a recall on our fridge door. No call backs, terrible service and follow up and the work they did was all wrong, so had to get another company out to fix it. Avoid Elite Applicance at all costs.

Approximate cost of services:
$0.00
3 of 3 people found this review helpful.
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Rob
Rob
3 reviews Toronto, ON
0/10

diagnose LG Fridge

These people are horrible. Customer service is not their forte. They are not up front with their cost structure. I knew what my problem was with my fridge and told them. When they arrived, they agreed with me. They emailed me a quote to repair the problem and were waiting for a response from me. When I sent them a message, got no response. Called them and person on phone treated me poorly. Immediately after hanging up, I googled my part number and ordered it from the US. Will be here within 1 week at half the cost of these guys. I'll install myself for free. Do not use these people. I wasted $119, do not do the same. ($6.75 gas charge when I live 1km from their office) Please.

Approximate cost of services:
$119.44
2 of 2 people found this review helpful.
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Rob from Old Toronto
Rob from Old Toronto
3 reviews Toronto, ON
0/10

LG Fridge Repair

These guys are horrible..... after being provided a 4 hour window for them to arrive and waiting patiently, they came 15 minutes before the end. They had to come back 2 weeks later (again with 15 min. to spare) with the repair parts - they came with the wrong part - its now been 3 weeks since then - no service, no one answering their phone, no one returning messages!

Approximate cost of services:
$200.00
2 of 2 people found this review helpful.
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Iain Bennett from Etobicoke
Iain Bennett from Etobicoke
2 reviews Etobicoke, ON
0/10

New washer repair

If Samsung or LG book a repair with these guys, ask for another repair service.

These guys are horrible. They arrived on time, and they ran our washer that was defective on arrival and confirmed this issue - that part was good.

However, no follow up, and after talking to both Elite and Samsung for our washer, we're not sure the correct part was ordered and given there was no follow up, we've asked Samsung for a complete replacement of the unit and not to attempt to fix.

Approximate cost of services:
$100.00
4 of 4 people found this review helpful.
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tc1978 from North York
tc1978 from North York
1 review North York, ON
0/10

Front loader washing machine was leaking

Elite Appliance has terrible customer service. After numerous phones calls and many many minutes wasted on hold and multiple mistakes in information with the work order I decided to choose another supplier.

1. To start I booked the appointment online as recommended by their website. They took 24 hours to send me a response that if I wanted an appointment I needed to call the office.

2. After calling the office and waiting on hold for 10 minutes I finally booked an appointment. The customer service representative sounded like she was half asleep on the phone and every time I had a simple question she put me on hold for at least 5 minutes to get the answer. All in all in took 30 minutes to book one appointment.

3. When they called to confirm the appointment they had the work order and time wrong so we had to reschedule. This was again a long process and they were not apologetic at all.

4. When they called to confirm the second work order they had the time of the appointment wrong again when I asked if I could have the appointment at the time I had booked they put me on hold again to check. I had stepped out of a meeting at work to take the call and had to hang up after waiting for 14 minutes on hold to get back to my meeting.
When I called them back after the meeting to confirm the appointment they said they said it was cancelled because they could not get a hold of me???

5. Finally when I mentioned nicely at this point that I was receiving poor customer service and it was proving really difficult to book a service appointment the person on the phone was completely unapologetic and rude. So I cancelled the work order.

I will never call this company again.

Approximate cost of services:
$0.00
3 of 3 people found this review helpful.
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TERESA in Mississauga
TERESA in Mississauga
1 review MISSISSAUGA, ON
0/10

Ultraline Rangetop

I called Elite in April to servie my cooktop that wasn't igniting on the right side. I booked an appt for April 17, the technician called on the 16th to confirm. On the morning of the 17th, the technican had suddenly fallen ill and cancelled my appt. On May 17, a technician came and changed a spark module which I had to pay upfront. The very next day, I had the same problem. I have been calling Elite each and every week to follow up on a service call as I feel the technician did not diagnose the problem. Today is July 19, the technician came, tried a few wiring experiments and have broken the othe spark module. Now I am without a fully working cooktop. I struggled with half for 3 months, and they have made my situation worse. I am going to call another company and never use Elite again, nor recommend them to anyone.

Approximate cost of services:
$400.00
2 of 2 people found this review helpful.
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hanieldill in Toronto
hanieldill in Toronto
1 review Toronto, ON
0/10

GE front Loading Washing Machine

DO NOT USE THE GUYS. I have a 3.5 year old GE front-loading washing machine that I bought at Home Depot... probably the most common model in North America. It’s now been 26 days since I first called Elite and the problem is still not fixed. I’ve even had to pay for parts that weren’t broken... it guess we the customer have to pay for their trial and error when they can’t diagnose the problem. On their last visit 6 days ago, I was told someone would call me to confirm the purchase cost so we could go ahead with the new part. I had to take the initiative and call them. When I finally got a Voice Mail saying to call back and confirm, their phone system was down for two days and I was left hanging. I’ve expressed my displeasure several times now and it always seems to be someone else’s fault, not Elite’s... It’s GE’s fault that I have to replace parts that aren’t broken... it’s the phone company’s fault their phone system is out of commission... you get the picture. I have seen absolutely no sense of urgency from these guys that they actually give a damn that I’ve been without a machine for 26 days and counting.

Approximate cost of services:
$500.00
3 of 3 people found this review helpful.
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CeeCee in Toronto
CeeCee in Toronto
1 review Toronto, ON
1/10

Refridgerator

Do not use this company for service! WOW they are disorganized and do not take accountability for their work. I checked the online reviews and saw mixed reviews: good and bad. And I went against my judgement! What a mistake! The Service Desk sounds dead. When challenged they will help but are not customer service oriented. I asked them to come back after spending $100 the first time, and they wanted to charge that again plus parts. Ok to the parts but $100 for not fixing my fridge. Also, I called 3 times to get a date although they promised to call me. When I got a date, they said they would come out sometime throughout the day but when? So I had to take a day off and sure enough, no one showed!

Approximate cost of services:
$300.00
2 of 2 people found this review helpful.
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Company Response

Good Afternoon CeeCee.
I would like the opportunity to investigate and/or correct the defficincies regarding your service experience with Elite Appliance Service. Please provide me with a Work Order number if possible so I may locate your hitory within our Database.

Kind Regards,
Elite Appliance SErvice

rdangela
rdangela
7 reviews Maple, ON
9/10

Repair dryer

My appliance insurance company advised me that a repair man from Elite had been selected to inspect and repair my LG dryer.After checking Elite Appliance on Homestars (as I always do)I was apprehensive given their poor past reviews. However, I was pleasantly surprised by his excellent work and advise. I would use them again.

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your positive feedback

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Elite Appliance Service – Toronto

Elite Appliance has been servicing home owners, appliance manufacturers and property management firms in Ontario for over 21 years. A combination of expertise, passion and a sense for great customer care has led the company to grow from its initial 2 employees to well over 50 while expanding from our original location in Toronto to a second location in Oakville, a third in Ottawa and now our fourth location in London Ontario. Elite Appliance has rapidly become the #1 appliance repair service in the Ontario, earning itself multiple awards for excellence in service from multiple appliance manufacturers.

All our Technicians are all Factory trained and certified by all major appliance manufacturers to perform warranty and COD repairs, when choosing an appliance servicer, protect your valuable appliances and ensure the company you hire is authorized and trained by the manufacturer of your appliance. Working closely with appliance manufacturers we have become the Largest independent Servicer in Ontario and the Choice of Consumers when it comes to Appliance Repair. We have quickly built an outstanding reputation for our professionalism and honesty. Our mandate has always been the same: to deliver ELITE services at competitive prices, promptly and to our customers complete satisfaction.

CATEGORIES
Appliance Repair
PRODUCTS
Washers and dryers Refrigerators and stoves Dishwashers Microwaves
SERVICES
Appliance repair Appliance parts department Appliance repair service area in the GTA
BRANDS
Electrolux Frigidaire GE LG Electronics Samsung VIking Whirlpool Maytag General Electric
WEBSITE
http://www.eliteappliance.ca/en-ca/
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
56
PAYMENT METHOD
Cash, Visa and MasterCard
LICENSES
ODP, G2
MEMBERSHIPS
TSSA, United Servicers Assciation
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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