Elite Appliance Service – Toronto

Appliance Repair
Toronto ON M6A 2X7
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Appliance Repair
Elite Appliance Service – Toronto
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89%

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Best of the Best '22 
Best of Award '22 winner 4 timesBest of the Best '22 Best of Award '22winner 4 times

Reviews for Elite Appliance Service – Toronto

Average customer rating:
9.2 10 (1223 reviews)

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Martin
Martin
7 reviews North York, ON
8/10

Samsung Stove - convection oven not working

The convection oven on our new stove did not work. The manufacturer arranged for Elite to service the unit. After a frustratingly long delay to reach Customer Service I was finally connected with a very helpful rep. A convenient time was scheduled. The service rep arrived on time. He was polite and quickly found the problem and repaired it.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Pierre from Toronto
Pierre from Toronto
3 reviews Etobicoke, ON
1/10

repair washer

My washing machine broke. Elite appliance attend twice without repairing and they couldn't take my damaged clothes out of the washer until washer was fixed huge issues with the company. very poor service 3rd time they fixed the problem after 2 months.

Approximate cost of services:
$1.00
2 of 2 people found this review helpful.
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John from Toronto
John from Toronto
1 review Toronto, ON
10/10

Gas Cooktop

The Tech from Elite came with the correct parts and fixed my 10 years old Thermador Gas Cooktop on the first visit. Cannot beat that!! Excellent work and reasonable price!! I will use them again.

Approximate cost of services:
$427.49
1 of 1 people found this review helpful.
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Company Response

We appreciate the feedback and are delighted to hear you were happy with the service received!

JZ from Etobicoke
JZ from Etobicoke
1 review Etobicoke, ON
0/10

Dishwasher Repair

Slow, unreliable service, painful to deal with, DO NOT USE.

- Time from Call to Service: 13 days
- Time promised from Service to return visit with new parts: 4-5 business days
- Time until next contact, where they told me I'd have to pay for the part, and then they'd order it for another 4-5 business day delay: 7 days
- Time for part order: Min 4-5 days
- Time to schedule next Visit: Who knows - I gave up on them.

Horrid, horrid service. Do not use!

Approximate cost of services:
$119.00
3 of 3 people found this review helpful.
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Daniel Cantkier from Toronto
Daniel Cantkier from Toronto
1 review Old Toronto, ON
0/10

LG Washer Repair

I have never had such poor customer service in my entire life. I spent 1100 dollars to have my time,my home disrespected and to be talked down to. We called Elite in Toronto to service our damaged LG Washing Machine on Sept 15th 2013, first they kept us on hold everyday for 1 week each time we called for roughly half an hour. Finally when we did reach them we booked a "diagnosis" appointment. This appointment consisted of them giving us a 3 hour window in which they would arrive at hour home. Which meant my wife had to be absent from work for a half day at least. They proceeded to charge us $107.00 dollars for diagnosis $7 of which was for the gas of their driver which is insane. Then they came to our house a 9am on Sept 26th 2013 i believe. The technician rolled his hand a couple times in the drum, pressed a few buttons and proceeded to tell us the machine needed a "tub job". He basically spent 10 minutes at my home and did not even give me a price or an estimate. The next day they sent us a quote for $900.00 we accepted the quote and then we waited almost 10 days for the parts. Finally they came October 9th 2013 to fix the machine, my wife took a day off work because they gave us another 3 hour window and they said that they found more problems and need more parts. So basically they diagnosed the machine incorrectly. Then we waited another 10 days and our cost increased to $1,100.00 to repair the machine.

They finally came back on October the 25th another day that my wife had to be absent from work for. They told us that the job would take 3 hours. My wife had to leave while they were working to take my two 3 year old twins to an appointment and said she would be back. They argued with her that they would not work if she left which is absurd. So she left anyway. They called me after 1 hour and 45 minutes and said over the phone "Sir this is Elite, your wife is nowhere to be found we have been waiting 10 minutes here" After I waited for this company at every turn of this process I was livid. But that was not the end when I arrived home my basement was a mess but the best part is that they took my wastebasket, dumped the garbage in it on my floor and used it as a bucket. Not to mention there were also puddles of water on my floor that they never dried. I called them after I had already paid them, and no one ever called me back. I was told the service manger would call me but that has never occurred. They claimed they gave may be a 100 dollar discount on the parts but that is not reflected anywhere.

The only helpful person there is Jennifer in customer service.

I have never had such poor service in my life, If I ran my business in that fashion I would be a disgrace to my clients. As well everything that they state on their website is the opposite of how I was treated. This is their mission statement "With passion, conviction and integrity, our mission is to deliver top quality service whenever we make an appliance repair service call. We strive to make sure that every customer is happy and that they want to tell their network about our services. A happy customer starts with a reliable appliance repair technician and so we strive to bring you quality service through professional, courteous and trained appliance repair technicians." Ridiculous in my opinion. As well there are alot more statements on their website that are not true at all. If they would have at least acknowledged my existence by calling me back to discuss my issues I probably would have never Posted this.

Approximate cost of services:
$1,100.00
3 of 3 people found this review helpful.
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Mike from Toronto
Mike from Toronto
3 reviews Toronto, ON
0/10

Viking fridge

These guys are horrible. I only used them as there was a recall on our fridge door. No call backs, terrible service and follow up and the work they did was all wrong, so had to get another company out to fix it. Avoid Elite Applicance at all costs.

Approximate cost of services:
$0.00
3 of 3 people found this review helpful.
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Rob
Rob
3 reviews Toronto, ON
0/10

diagnose LG Fridge

These people are horrible. Customer service is not their forte. They are not up front with their cost structure. I knew what my problem was with my fridge and told them. When they arrived, they agreed with me. They emailed me a quote to repair the problem and were waiting for a response from me. When I sent them a message, got no response. Called them and person on phone treated me poorly. Immediately after hanging up, I googled my part number and ordered it from the US. Will be here within 1 week at half the cost of these guys. I'll install myself for free. Do not use these people. I wasted $119, do not do the same. ($6.75 gas charge when I live 1km from their office) Please.

Approximate cost of services:
$119.44
2 of 2 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Elite Appliance Service – Toronto

Elite Appliance has been servicing home owners, appliance manufacturers and property management firms in Ontario for over 21 years. A combination of expertise, passion and a sense for great customer care has led the company to grow from its initial 2 employees to well over 50 while expanding from our original location in Toronto to a second location in Oakville, a third in Ottawa and now our fourth location in London Ontario. Elite Appliance has rapidly become the #1 appliance repair service in the Ontario, earning itself multiple awards for excellence in service from multiple appliance manufacturers.

All our Technicians are all Factory trained and certified by all major appliance manufacturers to perform warranty and COD repairs, when choosing an appliance servicer, protect your valuable appliances and ensure the company you hire is authorized and trained by the manufacturer of your appliance. Working closely with appliance manufacturers we have become the Largest independent Servicer in Ontario and the Choice of Consumers when it comes to Appliance Repair. We have quickly built an outstanding reputation for our professionalism and honesty. Our mandate has always been the same: to deliver ELITE services at competitive prices, promptly and to our customers complete satisfaction.

CATEGORIES
Appliance Repair
PRODUCTS
Washers and dryers Refrigerators and stoves Dishwashers Microwaves
SERVICES
Appliance repair Appliance parts department Appliance repair service area in the GTA
BRANDS
Electrolux Frigidaire GE LG Electronics Samsung VIking Whirlpool Maytag General Electric
WEBSITE
http://www.eliteappliance.ca/en-ca/
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
56
PAYMENT METHOD
Cash, Visa and MasterCard
LICENSES
ODP, G2
MEMBERSHIPS
TSSA, United Servicers Assciation
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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