Ironically, speaking to customer service was the worst part of the experience, aside from the cost (including a $100 fee simply to come to your home to diagnose the problem). The representative I spoke to on the phone was rude and condescending and probably should not be dealing with the public. More positively, I was able to get a convenient appointment for a service call.
The service technician arrived about 15 minutes before the end of the 3-hour window they give you as a time frame. He went about his task briskly and in a business-like (somewhat detached) way and repaired the dishwasher that day. It seems to be working well now.
Work order #183710
- Approximate cost of services:
- $320.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for taking the time to post a review of your experience with Elite Appliance Service. Our Customers are very important to us and our goal is to ensure we provide prompt and professional services to your complete satisfaction. Both negative and positive feedback help us to learn and better ourselves as a company. I apologize for the lack of customer service you received from our call centre, and I will definitely review the conversation you had with the call taker and take appropriate action. On a positive note I am happy the tech was at your home, brought the necessary parts and fixed the issue for you in one trip.