- Approximate cost of services:
- $2,900.00
New Amana High Efficiency Furnace and Air Conditioner
Service and then replace furnace
Hi Mike, I remember you well, you used to live beside my cousin and originally bought from us due to our good work done at her house. Then we did your house in Oakville with great success as per our normal fashion.
I'm shocked and very sorry the gas line was 'sloppy', but I thank you for at least mentioning all our other good work. At this house in burlington, I remember being there. We installed a furnace, AC and some custom duct work to the basement and elsewhere. I had a look at the pictures of the job in our file, and it did look very neat and clean. So, I'm a bit surprised that you wouldnt call me to work out your unhappiness with the gas line. Its been almost 2 years. And as you said, we did come back to rectify the AC coolant issue for you.
Our installer had permission from me to 'go direct' with the gas piping, it was easier than having the office make a new invoice at the last minute. And since he didnt get the materials from our warehouse, and had to go get them at he last minute on his own, I said he could charge you direct. Lastly, the only other thing I can think would cause Dave - such an experience technician - to do a gas line sloppily would be the strange and very tight area at the side of your home where the gas meter was. It had windows everywhere, then the gas meter - and then the venting for the water heater and furnace, all of which have strict codes on their distance to eachother. I bet it was very hard to stand in that small space with the low hanging trees and bushes around to work in.
Either way, its always very upsetting for us to have any negative reviews, as we bend over backwards everyday to do the right thing in good and professional ways. I'm very sorry the gas line wasnt to your liking and if you have any needs in the future, please contact me directly and I will look after you.
Thank you Rick - your review is very, very much appreciated. We live for happy customers and want you to know we are always here if you need us, 24 hours a day.
I will pass on your message to my brother Christopher. thank you.
Marnie Amodeo
Hello Sir! The time and effort you took to write this review means a lot to us. Dieter is an excellent technician and a wonderful member of our team. His father Karl worked for us for decades before retiring and we gained Dieter who is just as wonderful and skilled, Dieter has been with us now for almost 10 years himself.
Enjoy your hot water!
Marnie Amodeo, Staff and Family at Convertible!
We are a 50 year old family business established in 1967 that specializes in the installation and service of Gas Furnaces, Central Air Conditioning, Gas Boilers, Hydronic Furnaces, Tankless Hot Water, Hot Water Tanks, Humidifiers, Air Cleaners and Custom Ductwork.