We had an excellent experience with Convertible Heating and Air Conditioning. Sales manager Marnie responded to my email query immediately with quotes on two units suitable for our needs and followed up with an informative phone call. She then came to our home within a couple of days to assess our situation and was helpful, informative, and friendly. We had already decided to go with a side discharge AC unit due the space constraints on our narrow downtown property, and Marnie helped determine where the unit could be located. Particularly helpful was her knowledge of the gas code -- that an AC unit has to be located a certain distance from the gas meter. She clearly knows her stuff!
Installation was booked swiftly, and since the unit we selected had recently been modified to include a complicated computerized module, Marnie made sure to put her "A" installation team on the job -- a team that had already installed a couple of the same units.
I can't say enough about the excellent, far-above-and-beyond service that Adam (the lead installer) and Artur provided. It was a VERY long day since the job was a new install (no previous central air on site), and they both remained professional, calm, and good humoured throughout. The site where we had planned to locate the unit wasn't ultimately possible, and Adam helped us troubleshoot the situation and settle on a suitable place for it. The wiring and connections both outside and inside were also very professionally done, and the team cleaned up the area perfectly afterward. These are clearly experienced installers who really know their field and go the extra mile. We could not have been happier with the installation process and would recommend the team without hesitation.
There was initially an issue with the unit working seamlessly with our furnace, which was a problem on the furnace side, no reflection on the AC unit, installation, or installers. Marnie arranged immediately for a service tech, Ken, to come within a couple of days, and he was just as efficient, professional, and personable as the installation team. Ken sorted out the problem quickly, worked with us to determine what level we wanted the furnace blower to be permanently set at, and even said that if we changed our mind after living with it for a few days, he would be happy to come back and reset it.
We felt respected and professionally treated through every step of the AC sales and installation process and would recommend Convertible without hesitation.