I had them come and look at my furnace which stopped working overnight. Our house was around 18 degrees by mid morning. After some fiddling, the technician quickly told me that a motor died and that it would cost me $2000 to replace the part. At this point it was recommended that I get a new furnace. That made a lot of sense because the quote that he got from the salesperson at Convertiable Heating and Air Conditioning for me was roughly $4000.
Later that evening I played around with the power switch and the furnace started to work, but the result of the fiddling that the technician did, the thermostat was off, and the furnace was running at full blast. That was good enough for us to last another night. I was able to get the salesperson on the phone and asked if the price could be lower and the sales person seemed offended that I asked. I was not informed of any rebates. ie manufacture or government rebates.
The next morning I had a discussion with the technician and told him that our furnace was still working. He started by telling that I shouldn't keep the furnace on all the time because it was running at full power, but when I asked him to come reconnect it to my thermostat he seemed to change his tune and say that it might be better keeping things the same. Did he say that because he didn't want to come back or was it actually better to keep things the same? In any case, I decided to just leave things the same and look for another quote. The furnace was kind of working, so I had time to get other quotes to compare with the pricing I got from Convertible Heating.
2 days later I was able to get multiple quotes and have a new furnace installed the same day that I requested it(from another company). With the other company I was able to get multiple rebates from the manufacture of the new furnace and a government audit for a rebate was arranged for me.
To the technician's credit, he called me back the day after I got my new furnace to tell me he found a used part that he could install for me.
In the end I choose to believe that I may have picked the wrong day to call with an issue. From all the reviews I've seen most people are happy. Unfortunately that was not my experience.
- Approximate cost of services:
- $120.00
- Company Response
Good afternoon, I appreciate your feedback, it sounds like you had a furnace showing multiple issues which can be very common. The one thing to note is that never, ever do we act inappropriately, or in a manner that takes advantage of others.
I think that you recognize this by the way that we treated you professionally and with care and no pressure.
If in the end you chose to replace the furnace with somebody else we appreciate that, but it has nothing to do with us lacking Integrity or professionalism or knowledge. It just means that you did not go ahead with the repair, which any technician would've been experiencing the same issues. And I am not sure what you were talking about regarding a $4000 furnace. We don't have any furnace is on our price list for that amount of money!
and we offer manufacturer rebates every day as well as the Enbridge gas rebates to all of our customers.
Something sounds a little fishy here.Marnie Amodeo