Doors & More Frameless Shower + Railing Ltd

20 May 2017

Frank Gartner,
President,
D & M,
Doors & More.
416-820-0210

Hi Frank,

PROJECT --- Custom Glass Shower Door System for Our Home...

This letter is to thank the D & M TEAM --- for their exceptional synergistic professional effort --- in successfully delivering our custom shower door system - sold by & purchased from ANDY MOHAN (416-569-8701) of Tapworks (905-845-0004), Oakville.

Your Reputation Preceded You:

Doors & More has been in business for close to two decades now, specializing in Custom Frameless Shower Doors and Nothing Else. Customers get a 3-year limited warranty - the best in the industry. Doors & More --- Serves Toronto, GTA, Etobicoke, Mississauga, Oakville, Brampton, Georgetown, Kitchener, Guelph, Burlington, Hamilton, Markham, Vaughan, Concord, Richmond Hill and more.

Frank --- Your PERSONAL Intervention --- ensured that our custom installation happened within one week, AND was accomplished with truly superior ATTENTION TO DETAIL, and Positive Customer Service Experience ---courtesy of Your TEAM:

ANDY MOHAN (416-569-8701), Tapworks (905-845-0004), Oakville, a quality retailer for custom washroom & kitchen systems and specialized installation services; sold us YOUR custom shower door system v those of competitors.

TARA, Doors & More, Helped Interface w Us & Schedule the Design Visit.

JOSH, Doors & More, Did the Design Measurements --- VERY Meticulously.

ROB & ORAL, Doors & More, Did the Install --- V Cleanly, V Carefully, VERY PROFESSIONALLY...

It was indeed a pleasure (as an engineer) to watch this Installation Team --- ROB & ORAL --- working seamlessly together --- very diligently to ensure that the installation was done properly --- AND THEN --- THEY UNILATERALLY MADE Requisite Adjustments to the Installation to ensure perfect fit & water seal...

They --- Cleaned the Work Area & Left My Home is a spotless state...

Great WORK ETHIC & Customer Service Attitude & Result.

Frank --- Kindly convey our appreciation & thanks to the D & M TEAM (416-820-0210), and ANDY MOHAN (Tapworks, Oakville - 416-569-8701)...

Sincerely,

Sam Chakraborty, P. Eng.,
Triya Chakraborty, MBA.
Mississauga - L5L 3P4
Phone 905-569-3547

From the president to the lovely gentlemen who did the measuring ands installation I could not be more impressed with service, attitude, cleanliness and end result. Superior service can be hard to find but they have it down pat. The end result is beautiful and practical.

We were looking to have glass walls for our shower and a bi-fold glass for our bathtub to be installed. We looked around and got several quotes from different companies. Tara at Doors and More was very helpful in answering all our questions and making us feel at ease in making our decision. In the end, we decided to go with Doors and More after doing our research.

Josh (Tara's brother, we came to find out) came in to take the measurements, he was very helpful and answered even more questions we had regarding the installation of the glass. He was very friendly and courteous even with the many questions we kept asking him.

A week later Phil (the installer) came to install the glasses and it was done very professionally. We had new hardwood floors and bathroom floor tiles and the installer put down rubber mats to ensure that there was not going to be any scratches or dents in our new floors. The installation was well done and in 1 day, they were able to get both glasses installed.

The great customer service even goes beyond installation. About 4 months later we started to notice that whenever we would swing the doors open, they would squeak. We called Doors and More and they listened to our problem and suggested a fix. They also said that if it didn't work, they would send someone out right away to check on the problem. The suggested fix ended up working.

I had such a great experience working with Doors and More. The team that installed our bathroom shower doors were professional and polite and did such a great job. They removed their shoes when entering our home, had protective equipment to ensure they didn't damage our floors or walls throughout the installation process, and the finished look is amazing. I will definitely recommend Doors and More to our family and friends.

I am so glad that I contacted Doors and More. They have installed our frameless shower and looks beautiful. I think I have called Tara and Frank so many times but every time they have been ever so polite and very considerate. Thank you to Vino and his team for a great install experience as well.

I wanted a glass panel for my stand up shower (I channelled my inner European and opted to go without a door and went with a panel on one side and opening on the other). The piece de resistance was my desire for a deign pattern on the glass. I indicated I wanted something bold and feminine, Doors and More captured precisely what I wanted and I now have a shower panel that has created an artistic show piece in my ensuite.

We recently renovated our master ensuite and Doors and More came in to install the glass shower doors. I simply love them they are gorgeous!! The guys were excellent and very clean while they worked. I would highly recommend them to anyone looking to do the glass showers they look amazing!

I had doors and more measure up and install a customer shower door for our bathroom renovation. The measurements were spot on and the installers were quick clean and pleasant. Communication with the office was excellent.

I had a shower reno completed with a pebble stone floor that would have been tricky to work with, but Frank's team came through. Arranging the job was simple, measure was done in about an hour, and two weeks later the door was ready. The install was the challenge, with the door grazing a pebble on the first go, and I had noticed a nick on an edge. Not a problem with resolving, a few pictures and a few calls and over night they took one piece of glass back, polished and trimmed it and now it fits perfectly and all edges are great.

I went with doors and more for the look of their roller doors (super clean with no beefy bar) and got quality and service with the job. I'd only skip on the enduroshield coating I had inquired about and went with the next time I get a door done (no fault of d&m)

From beginning to end, non-eventful and seamless. I know this may sound boring but what else would you expect from pros? No delays, no issues, no mess...I forgot how it's like to deal with professional company.

From the time of initial measuring to installation took a little over 1 week. They had a cancellation and Frank called me to see if we were available for early install. Again, no pressure and I was a little concerned that i wouldn't be around to answer if any questions and secondly for the payment. He assured me that I wasn't needed and I can wire him the money once I had chance to look at the job and satisfied. Who does that?

Well done and highly recommend.