I avoided this company because of the reviews, and I called Glenn Abbey Plumbing, which was well reviewed and close to home. Who shows up at the door instead? An AMcKenna truck. They said they bought the other company. I had a deadline and regrettably, let them do the job. This is misrepresentation. In my profession, you lose your license for such practices. This is bait-and-switch. And did not set up a relationship of trust.
I asked them to fix a toilet. I have three others like it which work fine using non-OEM parts from Home Depot. To their credit, they at least humoured me by installing aftermarket parts. Whether they did this honestly is debatable, because the problem persisted and they had to install a new toilet. I am accustomed to most plumbing and HVAC contractors trying to upsell unnecessary procedures. The $90 phone estimate ballooned to $600. They completed this quickly, guaranteed it, and promised the toilet would work with aftermarket parts. I just wouldn't hire them again.
- Approximate cost of services:
- $600.00
- Company Response
Thanks for the review. I'm sorry you feel deceived. When service calls build up we do send our Sister Company to assist with the overflow. I believe we gave you several options including not using our services. We give upfront pricing that you are not obligated to proceed with. We don't ask any customers to write reviews like many other companies do. What we do expect is that one would think twice about posting a negative review anonymously even after we have serviced you Professionally and have done a good job as you have stated.