Finishedbasement.Ca

We had our basement completed in two weeks by Bogdan and his crew of hard working and dedicated contractors. Bogdan and his crew were very flexible, even with some last minute changes that we had. They exceeded our expectations and we are now enjoying a new space in our home that we feel far exceeds the finished quality of the rest of the house! Every step of the process was well planned right from the beginning working with Vitaliy discussing our vision to Igor planning the layout and Natalie working with us on decor and final details. They were always easy to reach whenever we had questions. The gas installer, plumber and electrician were all top notch tradesman that care about their work. Bogdan is a great leader and I am happy to have had him working on our house with his crew. They were clean, hard working, smart in their problem-solving and always on time.
Thrilled with our new basement! The quality of the basements you see on the website photos is what you can expect from them... and more!
By Dave and Sabrina

We just had our basement completed and couldn't be happier. The quality of work was incredible ,and it was completed in just 2 weeks. Everyone we dealt with was extremely nice and professional. I would recommend this company to anyone looking to finish their basement you won't be disappointed. Thank you Igor , Vitaliy Natalie and all the workers.

To start I want to say I am not one to write reviews, especially of a negative nature. But this company has dealt with me, my family and my home so poorly I would never wish it upon my enemy.

We began dealing with this company over a year ago as we had a large 2000 sq foot basement to Reno in a home that we plan on living for many long years to come. As one would expect we had nearly ten different contractors come by. We ended up decided on the final two. One which is this company and another that had a proprietary drywall system that nearly guaranteed a mold free basement as well as used spray foam to insulate. We were assured by finishedbasements that it was not necessary and said it was inferior to their system as the other company's material was made in China. The previous owner of our home had started the basement and thus the majority of the perimeter walls were framed as had insulation. We were assured multiple times that all existing insulation would be pulled down, checked for mold or cracks and then and only then would they frame it with their system on top. As well they said spray foam is not necessary. As a Doctor I have studied the effects of mold on the health of the individuals living there and the many symptoms it causes. Based on what we were promised we decided to give them the contract.
In addition In multiple meetings prior to our start date we told multiple members of their team that we wished to use higher end bathroom fixtures in our job and we were not told once when they would be needed. A few days prior to start we were meeting their "designer" and my wife was in a panic regarding having everything they needed. She was assured that she should not worry and we had plenty of time to get what they needed for the job once things started at the house. That very evening we got a text stating we needed our toilet by the next day! This was the first of many poor communications and false promises. The team came in and was in a complete rush to get things done in what ever way suited them and were not told by the salesman or owner what we wanted done. Framing was not done in areas we wanted and extra framing was done over a beam we wanted exposed. Not to mention ductwork that was professional rerouted by a separate company was cut and rerouted where it shouldn't be. The next day we noticed that the insulation had not been taken down and checked. We immediately spoke with the salesman who we dealt with and he assured us it would be handled as we wanted. The owner came by and said to my face he would have his team take down the framing and recheck it and later changed his story and said they did a walk around and checked the foundation which was good enough. Framing was left on top of insulation with visible mouse feces. At that point two days into our job after rushing us constantly about bathroom material not being present (which we were never given prior notice and were told it could wait) we were told they would put the job on hold and move onto another site for approximately 7-10 days until we got our material. My wife and I breathed a sigh of relief as we had already ordered everything and now had the time to get it. We were asked if we could pay the first installment despite framing not being completed. In good faith we did as we wished to show our commitment to them and our trust. Over 10 days later I began messaging the salesman who then kept delaying me until finally I got a call. We can't come back for approximately three months as we are too busy and we could find someone else if we wished is what I was told! I was flabbergasted. With a family wedding and multiple guests arriving in six weeks time I was now left with a complete disaster in my home. I urged him to find a way as it was impossible for us to not have our home ready in time for our guests. I received a call back a few hours later. "Ok we can move it to 9 days from now and will get it done". I asked to meet prior to restart so we don't have any more misunderstandings. I was assured we would meet with them and everything would go smoothly. A day later the salesman confirmed for the next morning 8am. I felt relieved and again gave them the benefit of the doubt. Within the hour I received a phone call from the son of the owner whom I had met for 5 minutes in the showroom and had never dealt with for any part of my work. With complete disregard for our situation he proceeded to rudly state there is no way they will do our job until three months from now. I said I wish to get back funds for what wasn't completed and I will not continue this project with them. He said that would be arranged. I immediately called the salesman and now the tone had changed. I was told the son is the owner and what he says goes, the job has been done and he disputed the work that was done incorrectly in the first place. My only choice was to demand a meeting and a breakdown of charges and a refund of what wasn't done. A few days later I took time out and had the decency to show up in their showroom. The "owner" was no where to be seen. I was given overly inflated charges for labor and I was actually charged 3000 for two clients they had to reschedule earlier to accommodate our schedule change. I would like to know who demands a discount to have their job started earlier than expected. In the end I was told I owed an additional 3000 above the excessive amount I had already paid for incomplete work. This was a complete slap in the face. Since the fact I have shown the state of my basement to two contractors who both agree no where near the amount they claim has been completed based on what I paid them. As a decent human being I can't even continue with more of the negatives of this company because I feel like I'm appearing as a complainer. What goes around comes around. If you wish to hire a company that makes false promises, rushes your work and your requests, cuts corner, disrespects clients after things are not the way they want them this company is for you.

My husband and I are very pleased with the work done in the basement of our 2-year old house. If you want to deal with a professional company that provides excellent work and craftsmanship, you should not look anywhere else. The people that we dealt with in this company were all very courteous and accommodating. The tradesmen were all hardworking and polite. While all requests for changes may be done with the office, there will be immediate response if you talk to directly to the tradesmen (with Yuri as an excellent spokesperson for the group). Nikolai, the foreman (I'm guessing) always shows his friendly smile so you would feel that you're in good hands. We never felt uneasy with the team working all day in our house while we are out. The master electrician provided us with a clear electrical plan and he would tell you upfront the additional costs for any extra options that you might have so you'd know if you're working within the budget. The plumber coordinates perfectly on bathroom issues even if you're away from the house. The work was completed in 2 weeks and 2 days to be exact! Thanks, Finished Basement team!

Finished basements completed the basement on time . Did a very professional job. All the workers were very courteous. I am glad I went with them. Highly recommend them. Excellent follow up.

Before my wife and I hired someone to refinish our basement, we went through the same process you’re going through right now. We researched 10-15 contractors and then invited 6 or 7 of them to come to our home to assess the job and submit a quote. Almost all of them did the same thing: they looked at the basement, took some measurements, asked for our input, offered some advice and then submitted either a written or verbal quote. Only finishedbasement.ca came prepared with a written template that detailed the cost of every aspect of the renovation, from demolition to adding more pot lights. Their quote was neither the lowest we received nor was it the highest but it was the most detailed and when we made the decision to go ahead with the work, every part was reviewed and every cost was explained.

We really can’t add anything different to the kind of comments you will find about this company on this website. Flooring and fixtures supplied were of high quality; work crews exhibited an excellent, almost machine-like work ethic; every single piece of garbage was removed inside and outside the home; workmanship was outstanding; advice regarding design, layout, colour schemes, flooring and fixtures was very useful and appreciated; questions were answered and problems were dealt with quickly and efficiently while the work was being done; and communication was ongoing throughout the project.

Three things really stood out for us:

First, we had several minor, unexpected issues during the renovation regarding plumbing, wiring and structural support that definitely increased the cost of the project and yet the final cost was still within 5% of the original quote.

Second, we were told that our project would be completed in 2 weeks. The project was completed in 2 weeks.

Third, at the end of the project, we were presented with a written and verbal description and explanation of every item on the final invoice and we were given the opportunity to ask questions. It took about an hour but every question was answered before we made our last payment.

After our experience with finishedbasement.ca, we can only think of one major negative issue: they only do basements. But when it’s time to refinish our main floor, our first call will be to them to see if they have expanded their operation.

This company made no empty promises. They did exactly what they said they were going to do from the time the demolition began to the time they flushed the toilet in the bathroom to ensure it worked properly. And they did it on time and on budget.

Even if you have already decided on a contractor, my advice is to talk to finishedbasement.ca and listen to some of their ideas. If nothing else, you will know what it’s like to be treated with respect by a professional and knowledgeable contractor.

Finished basement crew and staff were excellent. Very knowledgeable and a master of what they do. They helped us build a play area, bathroom and bedroom. Great work guys. Highly recommend them to others.

Amazing crew, amazing work best in the business 10 working days and gone hard to believe from gutting to finishing special thanks to crew Boden, Nick,Yuri and the owners Igor and Vitaly would hire them again without a doubt.

Firstly, I need to say that a rating of 10 is too low. I rate them 20 or higher with no hesitation. We first met with Vitaliy and Igor and let me tell you, these men are professional, knowledgeable men that come with a wealth of experience to provide you with an outstanding basement. Their customer service skills are exceptional, every phone call to them was always answered or returned. We dealt with Natalie in the showroom to pick our flooring, tiles, paint etc. She is very talented in helping you put things together and provides great advice. For the numerous times I changed my mind and called or emailed her she never made me feel like I was a bother. The tradesman are all professional trained men that provide excellent workmanship and take pride in providing you with quality outcome. They always consulted with us and provided us with updates on their progress. They were all very courteous, hard working men which worked extremely long hours not to mention how tidy they were in always cleaning up after their work was done. They completed our basement in exactly 2 weeks and we were amazed on how proficient they were. They are all team players and that’s why this company runs so smoothly. We are thankful for all the previous, positive reviews we read on Homestar which lead us to hiring them to complete our basement. We have no hesitation in referring this company to our family, friends and Homestar readers. Believe us, you will not be disappointed in hiring them. I firmly believe there is no other business like Finished Basement out there. We are honoured and grateful to have had Finished Basement create our dream basement.

FinishedBasement.ca did an incredible job in creating my small basement into a beautiful living space. The work crew (framers/drywall installers, plumbers, electricians and painters) were always at my house every morning on time to start work. The attention to details working on my basement was spot on and always involved me for any questions they needed answered to how I wanted the basement to look.

I would like to thank Vitaliy (Sales Manager/Consultant), Igor (layout design) and Natalie (decor ideas) for their wonderful involvement throughout the renovation process.

I'm a very happy home owner.

Thanks