- Approximate cost of services:
- $40,000.00
- Company Response
Thank you so much for your kind words! We will make sure to pass this along to the crew! Enjoy your new Basement!!
Thank you so much for your kind words! We will make sure to pass this along to the crew! Enjoy your new Basement!!
Sabrina & David thank you so much for your kind words! It was a pleasure working with you!! We hope you enjoy your new living space for many years to come!!
Thank you so much Vince!! It was a pleasure working with you! Enjoy your new basement!!
We are truly sorry to hear that your experience with The Finished Basement Crew wasn't positive.
We would like to address the above issues you noted, as it does not fully describe the entirety of the situation.
Prior to the crew arriving on site to begin your project, you were advise to have all specialty items (floating toilets, vanities, shower fixtures etc.) organized as none were "standard." You advised us that you had a contact, and didn't need any outsourcing help. When the project started, and trades had started construction, you advised us that your contact hadn't given you any quotes or pricing info on your desired materials, not to mention delivery dates. Therefore we both agreed to postpone the project for 10 days.
During which we had to move 2 projects and compensate for early start times.
When we discussed returning, materials still had not been outsourced and unfortunately weren't able to continue, as the plumber wasn't able to rough in fittings prior to getting information from you, which was very clearly explained.
Again, 3 projects were pushed ahead of you, and the company unfortunately had to pay storage fees and discounts to clients to encourage earlier start dates to accommodate for pushing your project.
We advised we were unable to accommodate your desired start time, as we were unable to shift anymore projects. We shifted a total of 6 to accommodate for you, and advised we would be able to resume work, but at a later date.
You unfortunately weren't willing to hold off your timeline, which we understood, so referred the project to a trusted contractor.
Again, we apologize for the negative experience you have had, however we feel we were more than accommodating to your needs and timeline changes.
Thank you very much for your kind words! Enjoy your new basement!!
Amin is was a pleasure working with you and your family!! Enjoy your new basement living space!!
Greg, Thank you very much for taking the time to share your positive experience with the Finished Basement Team. It was a pleasure working with you and your wife. We hope you enjoy your basement for many years to come!
Thank you very much for your kind words. We will make sure to pass this onto the Finished Basement Crew! Enjoy your new living space!
Thank you Allwyn! You were a pleasure to work with! Enjoy your new basement!!!!
Finished basement - 3 piece bath, gym, laundry room and rec room
Thank you very much for your kind words! You and your husband were such a pleasure to work with! Enjoy your basement!!!
YOU DREAM IT - WE BUILD IT - IN 2 WEEKS - WE WILL BEAT ANY COMPETITORS WRITTEN PRICE QUOTATION BY A MINIMUM OF 5% - NO QUESTIONS ASKED - JUST CONTACT US
Finished Basement.ca, (ISM Renobuilders Inc.) is a family-owned and operated business. We specialize in basement renovations providing our customers with a finished basement that is professionally-built with high quality products and materials and finished with old-world craftsmanship, pride and attention to detail.
Thinking about a Basement Renovation?
Finishedbasement.ca has been providing exceptional basement renovation services in the GTA since 1996. Converting people's dark damp basement's into clean, comfortable and fun living spaces.
We also offer unique, custom designs and consolations in interior decorating provided directly by the founder and owner, who personally oversees and manages all projects.
Come visit our 3000sq. ft. showroom located in Mississauga. We have just recently added a new addition featuring: Limestone, Marble, Infrared Sauna's, Steam Shower Display and LED Lighting!!!!!
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Thank you from the Finished Basement Crew for taking the time to check us out!