Hired this company to simply repair a toilet at my mom's residence -she is a senior and the toilet tank had a slow ongoing leak and fill cycle that had increased her water bill. My Instructions to this company was to simply come out and replace toilet fill valve assembly & flapper by using a kit (already purchased) with these parts included inside of it- However, instead of installing the parts provided, the service technician filled toilet tank with red colored dye to show my mom, that toilet tank was not leaking into toilet bowl. Invoice says technician waited 40 minutes. Tech then told my mother that he could install the parts in the kit, but that this would not fix her toilets' problem. In Colton's written description of the work done, this tech indicates that toilet should be totally rebuilt including taking the tank off to replace seals etc. or her other option was to replace the toilet because her Kohler toilet is 11 years old - unbelievable! Who would do that? Called out another plumber - NOT with Gentlemen plumbers - he replaced the parts inside the purchased kit and guess what? Toilet is fixed! No total rebuilt of toilet required, no toilet replacement needed. Be warned in hiring this company. The cost up-sell to customers when they get to your house is truly concerning.
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- Company Response
Sharon, I am so glad we were able to chat and come to a solution for you. Thank you for sharing your experience and feedback.