The Gentlemen Pros Plumbing, Heating & Electrical

Formerly The Gentlemen Plumbers
Plumbing
AB
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HomeStars  >  Plumbing in Calgary  >  The Gentlemen Pros Plumbing, Heating & Electrical   >  Flush valve / flapper replacement on toilet
Lynda in Edmonton
Lynda in Edmonton
3 reviews Edmonton, AB
0/10

Flush valve / flapper replacement on toilet

My toilet has been continuing to run after flushing, the float doesn't completely rise enough to shut it off so I just wanted to replace the flush valve and since I was dong that thought I may as well have the flapper changed out as well. I had the tank drained to facilitate a speedy service. I asked about the cost since you advertised a service by job, no hidden fees and was shocked at the price of $570 for what I know is a simple job with parts less than $20!! The tech did not even open his bag or look at the toilet I could NOT justify that outrageous charge. Had I been given any indication when I called to request the service (I specifically stated what I needed done) I would never had booked the service. Now I am out of pocket for $73.45 for a 5 minute useless service call. The tech told me it would be a four hour job, I have since completed the job myself and it took me 45 min but I'm not experienced. In reality it would be a 15 min job. Cost of parts $18.95 I will NEVER call Gentleman Plumbers again!!

Approximate cost of services:
$570.00
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Company Response

Lynda in Edmonton,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.