Magic

Formerly Magic Window Innovations
Windows & Doors Installation & Service
Vaughan ON L4L 6C8
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Best of 2021 winner 3 timesBest of 2021winner 3 times

Reviews for Magic

Average customer rating:
9.6 10 (553 reviews)

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Alex in Mount Elgin
Alex in Mount Elgin
0 reviews Barrie, ON
8/10

Our New Window Wall

Our doors are beautiful. We had 2, 3-panel window walls and the design and light has been wonderful. Installation was seamless, the crew was effecient and left the area clean with all materials put away or deposed of. We did have a concern with locking mechanism but MagicDoors worked with us to resolve them. Overall great experience. Only gave 4 stars as the latching mechanism on the screens is a bit tricky and doesn't catch every time.

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Victoria in Kitchener
Victoria in Kitchener
1 review Hamilton, ON
10/10

New Windows

Magic windows did a great job on the installation of our windows. They are great quality. They were courteous and respectful of our family while they were here. We love how they look and are very happy.

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Rebelo1
Rebelo1
0 reviews Hamilton, ON
10/10

Farm Reno

Great experience! We are building an addition on to an old farm house, made an appointment with Magic, went top their showroom and the staff explained their window system with great detail. They offered to review our plans and created a material list and quote for our project. After our purchase someone would always follow up with the schedule and eta of the material being completed. Scheduled a final install appointment and install went very smooth. Installers took the time to explain the operation of the windows in our home. Can wait to show off my Magic Window product! Thank you.

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Richard in Toronto
Richard in Toronto
0 reviews Toronto, ON
10/10

Windows

Thank you Magic Window Innovation!!! The basement windows needed replacement for many years we are are so happy we choice Magic Window. For our first meeting with Danny who explained the advantages of Magic Window and was able to answer all our questions. Thank you to the installer who did an amazing job installing the windows. We are truly happy with the new look.
Thank you for everything

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Rafael
Rafael
4 reviews Newcastle, ON
10/10

New window installation

Spectacular full stop. Magic windows will simply blow you away - the experience was incredible from initial consultation all the way to now simply appreciating our jaw-dropping, newly installed windows every single day. Jennifer, our sales rep, was fantastic during the sales process performing an amazing product demo and providing a level of detail unlike anything we’ve seen with other window companies. The installation team was fabulous and did a thorough, quick, and quality-driven job. We changed 4 windows in our home, and now comparing them to the older windows…the difference is light years away. We can’t wait to change all the other windows in our house to Magic! We’re very happy customers and 100% recommend going with Magic!

1 of 1 people found this review helpful.
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Luke in Mississauga
Luke in Mississauga
0 reviews Markham, ON
10/10

Magic Windows

The Magic Window product has always interested me and when I needed new windows I went to them first. The sales visit was thorough and engaging. The product was demonstrated and the estimate was provided on the spot. The price was less than I was anticipating, based on the research I had done on other types of windows. A couple of other pricing incentives helped as well. Installation ended up happening over two days due to an issue with one of the windows. The turn around to address the issue was quick. There were a couple of minor mechanical issues needing to be address and a simple service call a couple days after install has solved everything. The windows function great and the knowledge the windows are protected and covered for 40 years is a big peace of mind.

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Betty in Kitchener
Betty in Kitchener
0 reviews , ON
10/10

Replacement of windows

Windows are everything that we had expect, superb quality and workmanship. Love the invisible blinds. Installation was completed in a timely manner and cleanup of the area was very satisfactory. I would recommend Magic Windows to friends and family. Thank you

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ian in Ottawa
ian in Ottawa
0 reviews Ottawa, ON
10/10

Magic windows

We are very pleased with the sales rep and installers. They were both very professional in their job. The sales rep explained everything about the windows and options while the installers came, very polite , and installed the windows quickly. We would recommend

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Ross in Woodbridge
Ross in Woodbridge
1 review Toronto, ON
10/10

Magic Window Patio Door

After Magic Windows installed our new patio door, we saw two very noticeable flaws in the glass panes and the bug screen was difficult to operate. We called the Magic service team who were very quick to arrange for a service call. When Cuong arrived, he reduced the tension in the screen which enabled it to be easily opened and closed. He also examined the flaws in the glass panes and arranged for them to be replaced. When the replacements were available, Cuong returned and installed them very efficiently. He cleaned the new glass and picked up all debris. He offered tips in maintaining the doors. Cuong and his assistant were very pleasant and professional throughout.

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Sara Peel
Sara Peel
0 reviews Toronto, ON
8/10

Great product

We ordered some extra large patio doors for the back of our house, to replace some really old ones. Two giant panes of glass, one of them sliding, one fixed. They look really amazing and we LOVE them.

Our sales guy Dana at Magic was great.

There was a discrepancy between what we ordered and what turned out to be possible, that we only learned when the installers arrived to do the final measurements (so not long after we ordered and paid a deposit). One of the guys in our house to measure was pretty rude and patronising given we had a signed agreement and paid the deposit, a little more soothing and hand holding would have been appreciated given we were being given frustrating (and frankly confusing news).

Figuring out next steps was not a delightful process, and we felt we had to nag our sales guy for answers and options, which felt crummy for us and I'm sure was no fun for him.

Timing was slow from there, to get re-measured and the manufacturing part. I assume making it is slow because of volume of orders and covid, and it took a few months, but that wasn't really a surprise. When Dana said 8 weeks we doubled it in our minds and it was within that time frame.

I emailed the office a couple of times to ask for an update on when they might be ready, and never received a response from them, so that was also not ideal.

The installers for the actual install were polite and perfectly pleasant.

So why the 4 stars? Coz our sales guy was good and the doors are SO GREAT. Worth the infuriating communications with anyone who was NOT our sales guy for sure.

If you have a big fancy glass need, I would recommend the product here for sure.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Magic

There’s no questioning it- we are a different kind of window company. We’re not in the business of selling windows and doors, we are in the business of challenging the norm. We’ve done so since 1979, by introducing revolutionary products that improve the unique connection between indoor and outdoor spaces.

We design, manufacture, install, and service a variety of revolutionary residential window and door products throughout the GTA and southern Ontario.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Doors, Window Coverings, Energy Blinds, Retractable Insect Screens,
BRANDS
Dynamic Window Series, Magic Window Series, Ultimate Glider Patio Door, Ultimate Dynamic Glider Patio Door
WEBSITE
http://www.magicwindow.ca
YEAR ESTABLISHED
1979
NUMBER OF EMPLOYEES
70
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
www.magicwindow.ca/warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.