Magic

Company came to our home and provided an estimate for replacement of all the windows in our home. This was followed up with a visit of a representative who measured the various windows prior to fabrication.

The actual replacement of our windows was carried out by a team of three who completed the work in approximately two hours. At this point wee very satisfied with the process from start to finish.

March 2018 - Watched sales demo at National Home Show- Toronto.
Sales rep Alex, visit our home March 31. Alex was extremely knowledgeable about their whole product line. He had mini sales models of the product; this was very helpful for us to see the real workings, seals and locking mechanism.
We wanted to replace our Garden doors with something modern, improve our view and increased the light into the kitchen. Alex was easy to deal with even after many questions that would have frustrated most sales reps ( but not Alex). We were ready to purchase –Magic windows-“ Wall of windows” to replace - two garden doors with sidelights that had a lot of metal clad wood framing.
Following the sale an installer came to verify the size and scope out the overall install. Without hesitation he was able to change the door position on the order from left to right for us. They are very accommodating.
By early May the same installer arrived ready to install. Within 20 minutes the old was gone and the opening was being prepped for the new. The crew was not just clean fanatics they were on top of even the small details. Excellent attention paid to insulating the opening and the sealing of the new frame to the opening. In very little time the 4 window / door panels were installed and the kitchen and deck was all cleaned up.
We were extremely pleased that this system gave use a huge improvement in our view of the back yard and far more light that we expected. This satisfied our original needs. We also feel this is a far safer / secure closure system than the previous garden doors.
We did email for support as the small screen latch kept coming loose on one screen. Within 2 days we had a replacement and an extra one ( in case the other screen latch needed to be replaced). I didn’t think a service visit was needed even though it was offered by the company – I Installed it in less than 5 minutes. All is working as expected. I did appreciate the companies offer to have a service rep make a visit.
Overall a great experience, from sales, install, support. And it comes with a 40 year warranty – WOW !

I contacted Magic after hearing about their products for years on media and through friends. After researching and finding nothing to quite compare with the options available at Magic I requested a consultation. I met with Michelle Gould and was further impressed with the prospect of design, quality and options. I placed an order. The techs arrived a number of weeks later to finalize the measurements. After the manufacturing period i was promptly contacted to arrange installation. Everybody at Magic Windows was very professional and polite. The installation was flawless and Michelle timed the quality control visit the same day. I am very impressed with the quality and aesthetic. I would highly recommend Magic Windows to anyone looking for a more qualitative product with an impressive warranty and outstanding support.

first, the salesman was right on time. He was very knowledgeable about the product and advise us why we should not go with what we wanted,although it would have been more expensive. We installed 3 panes windows in our bedroom (plane noise) and now we sleep like a baby. we still hear a bit but the noise is so muffled that WOW!!!!.
the installers were great and clean. we had windows installed before with others and we wish we had known about Magic window then.
P/R

I just have four windows replace in my house. Workers show up right on time and work very fast and professional. They removed my old windows with no damage made for the walls and also clean after them self. Very fabulous job! Recommended for everyone!

The Magic Windows service was outstanding, beginning with the Rep who provided a thorough description and quote to the full day installation. I changed the exterior colour of my windows and the change is remarkable. The installer scrubbed the previous grout from the exterior brick to add the new colour. The clean up was remarkable and the explanation of their tasks was extremely informative. A very friendly and productive installation team. The windows are so easy to clean and the black out blinds are a bonus!! I highly recommend Magic Windows!!!!

We got our windows installed today, we are happy with the windows and installation, we felt the difference right a way, great service, will recommend magic window to our friends and family

I was happy with the quoting process. The installation was efficient and friendly.

However, there was one issue that significantly coloured my satisfaction. When I ordered, I indicated that I want the option of having a window open at night. Corey indicated that this would not be a problem and that he would have the modification made. He did not tell me anything about the modification. After installation, I discovered that this meant an unsightly cut in the frame such that I could have the blind left partially open. However, since you can only open one of the blinds and the screen at once, this is not a solution at all (I will not open a window without a screen!).

When they called to inquire about my satisfaction, I explained the problem. They fully agreed that this was not a good solution and that it would be passed on to Corey. He never got back to me. The company did, however, send me a letter asking for a positive review and offering to send me a cheque for $50 for a positive review. Thus any buyers should be suspicious of positive reviews.

Edited to add:
Following this review, I was contacted promptly by the company. While there were initially a lot of angry accusations against me (not cool!), when I was finally transferred to the company owner, he was quick to visit himself and arrange for a visit by their post installation team. Orchid was competent and was able to modify the bedroom window so that it did what I had originally asked. She also made adjustments to two screens so that they slide more easily. Talking to her and to the owner, it was clear that there is a stronger commitment to post-installation follow-up care than I experienced initially. I think that there is still room for improvement to avoid the types of problems that I had, but I am reasonably confident that this is a company that cares about product quality and that will aim to fix problems. Unfortunately, the person calling to check on satisfaction initially never passed my concerns on to either sales or service and left me with the impression that the problem could not be fixed.

Fantastic product and impeccable installation. Michele is a wonderful sales person who knows her stuff . Alex and David are top professional who removed / installed (in winter in two days) 19 windows. And everyone in this company is a pleasure to deal with!
40 year warranty and very innovative...love the retractable screens and no cranks !!
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