I really LOVE my new magic windows. The whole process from investigation thru to purchasing to installation and after sales service has been professional and timely!
I had a really bad experience with my last window install 13 years ago, so I spent more time investigating companies this time around. I wanted to make sure that I was buying a quality product with a company that stands by what they produce and install. The 40- year warranty was one of the deciding factors.
1st off, Sol answered all of our inquires and really demonstrated the products and the integrity of the organization when we first visited the showroom.
Next, Michele came to our house to quote. She was knowledgeable, responsive, friendly and down to earth. She listened to what we were looking for and provided suggestions and options that we could explore. She also provided us with a detailed quote - which no other window company was able to provide!
Installation was efficient and the team cleaned up before they left. I was called out of town suddenly, so my mother had to oversee the installation. The installers willingly took a phone call from me to verify how the framing on my picture window should look (I was concerned because the previous company had done such an awful job). I arrived home to wonderful new windows! We turned our air conditioning off for 4 days - there was that much of a breeze in my house!
Finally, the after sales service. I can't say enough. I received calls for final inspection and to verify that everything went OK. There were a few minor tweaks required, and a follow-up appt was scheduled. The technician when he came out was professional and courteous!
The black solar blinds and retractable screens are fantastic. I can see my garden even the blinds closed, also the house stays cooler in summer and there is less heat coming through the windows then before.
I am so happy, I am now moving forward with the rest of the house.