Toronto's Roofing & Contracting Inc.

I called around to at least half a dozen roofing companies trying to get a quote on a full roof replacement. To start with, only about half of them answered their phone, or returned my call within a reasonable amount of time (no, two weeks to return a business call is NOT a reasonable amount of time). Of the ones that did get back to me, only Terry from Toronto's Roofing, and one other company actually took the time to prepare a quote. Terry's quote was very fair, and the lower of the two.

Talking to Terry, you will see right away that he is straight forward, and very knowledgeable. Each day that his crew was onsite, he was the first one there, and the last to leave. He also did a followup visit to make sure everything was good. His customer service is first rate.

If you are having your roof done, I highly recommend Terry and Toronto Roofing. They are a top notch company.

Realizing that the roof on the front of my house needed to be repaired I thought I will give it another winter and in the Spring I'll have it repaired. However in walking through the neighbourhood I spoke to my neighbour and he advised me that he had hired a roofing company to reroof his house. He told me that he had hired Toronto Roofing Contracting Inc to do the job. I asked him to send "the guy" to my house so I could get an estimate for my job. Within hours Terry Butler showed up and after a review of the job he gave me a description of what the job would entail and what he would charge. He gave me a timeline and also how long the job would take. What impressed me about Terry was his professionalism, the lack of pushing for a decision, his commitment to ensuring the job would be done right, cleanly and without much disruption. Based on all of the above I had no difficulty asking Terry and his crew to carry out the work.
As promised the work was done in a very timely fashion, professionally and by a crew who were polite, friendly and excellent in cleaning up after the job was complete. Without hesitation Terry and his crew get 10 stars for a job well done. Within days of my roofing being cared for by Terry and his crew my roof withstood the wrath of Hurricane Sandy. My Roof 1 Hurricane Sandy 0 – no contest!!!!

We had 3 layers of shingles removed & new shingles installed. Terry was a pleasure to deal with, very professional, easy to reach & he answered any questions we had. His team did an excellent job and thoroughly cleaned the property once the job was complete. I would highly recommend Toronto's Roofing & Contracting INC to family & friends. Great value for money! Thanks Terry to you & your crew, you guys are great!

We had water penetration and asked for quotes on Homestars. Terry came promptly, took photos to show us the problem, and came with a large team to remove the old and install new shingles. He took everything away and left the yard as it was. We are very pleased.

In December of 2010, my roof started leaking – a most inopportune time as I was preparing to travel for Christmas, preparing cakes for a charity bake sale, trying to conquer a huge learning curve for a new job in a new discipline and all other things that regular life brings. I went on the Homestars site and started calling contractors that were highly rated. I was amazed at the unprofessionalism of some people who did not even return my calls but I got a few responses. In one instance, I made an appointment and while I was on my way to the property (about 10 minutes before the appointment) the person called to say that he just got a big job and could no longer do my job. Apparently, he had gone to the site and then realised this! I later learned that that term, in translation, means “I don’t want to do your job”. I also found out that because my house was in a row in the downtown core, most people did not want to touch it as the work involved in moving material etc was intense. My next appointment was a representative with a major renovation chain store centre. They turned up and quoted a huge amount of money which included all the frills of insurance and warranties and guarantees. My next appointment was with Terry. I was, of course, expecting another similar response from the first guy, assuming that the only reason the chain store rep turned up was because he had to! Terry turned up and I immediately ended my search. I will summarize the things that set Terry above all others, including other types of contractors that I’ve used:
Timeliness: He got to the house before I did (I was five minutes late) and by the time I turned up, he commented on using a gauge of timeliness of arrival to measure the seriousness of the homeowner. I knew this was a serious person.
Knowledge and thoroughness: He then climbed on the roof and, in great detail, explained several different options and gave me the potential price range of each. He also pointed out features on other non-emergency parts of the roof and made suggestions about timelines in which they should be done. I felt informed and, because of that, was comfortable with the decision I eventually made.
Professionalism and reliability: I asked him about next steps. He assured me that he would get the job done within the next few days and that he did. It was a relief, especially with my timelines.
Of course, as you imagine, I followed up with Terry again this year. I called him in August of this year to follow up on the aforementioned non-emergency parts of the roof. What I loved about Terry is that when he sent the quote, which I initially thought was high, he did not get defensive or aggressive when I called to question it as I find people tend to when their prices are questioned, but he actually took the time to explain the breakdown. I was fine with it. What I found very professional was that Terry was busy and did not try to make any promises he could not keep. There was one part of the roof that had been attacked by racoons so there was some degree of urgency. He was up front and honest about timelines, promising to fit me in once openings became available and, again, was able to pull through for me. In all of this, I preferred to wait until Terry was ready than even think about enlisting the services of anyone else. Terry is now my go to roof person and I will definitely recommend him to anyone I know that needs roof work.

Expert job, from quote to finish. Terry was hands on from first call to quote to final inspection. His crew are the real stars... absolute pros. Lots of care and spotless cleanup. Quote was fair and competitive with the market. Easy to recommend.

During the process of buying our home, we were told by our inspector that we would soon require a new roof. We thought we could postpone this expense until next year, but with the first heavy rainfall, no doubt........our roof LEAKED! After contacting a number of roofing companies (some never returned calls), we decided that Toronto's Roofing & Contracting Inc. was ultimately the best choice. Terry personally answers his telephone and came out to visit our property the following day, which was a Saturday. We found Terry to be highly experienced and knowledgeable in his field, patiently answered all our questions and gave us in writing a very competitive price quote (and no deposit required!) with a detailed breakdown of what the job would entail, and a very early start date! Since there was rain in the forecast, we asked Terry if he could place a tarp on our roof as a precautionary measure before the work could be completed. Terry did so as promised, and did not charge us for this extra service. On the day of the job, Terry's crew arrived on time, were organized, and despite being a man short, finished the entire roof (including clean-up) in one day. Reliable and dependable ...... we highly recommend this company and the man behind it. Thank you Terry!!

WOW! Terri and his crew came in and restored my complete roof from the plywood up. You couldn't find a more professional and hardworking crew. Carl needs to smile a bit more (Just kidding) but all in all they were courteous, efficient and helpful. My home and both my neighbours homes were left in pristine condition after the work and they were more then helpful in assisting me move the excess product. I would recommend them to anyone and everyone. THIS IS NOT A PAID ADVERTISEMENT!!! There price was comparable and competitive but you can’t put a price on customer service and that is also very important. Great Job Guys and Thanks Again!

I couldn't of been happier with Terry Butler of Toronto Roofing. Terry's word is solid. If he says he'll be there, he will be there. I would recommend him to my closest friends. He also followed up with me to make sure i was satisified. You cant go wrong with Terry, trust me.

Toronto's Roofing & Contracting Inc. just completely re-roofed by my house -- the 2nd downtown Toronto house that they have re-roofed for me. Both roofs had different challenges -- one very steep, the other had 6 layers of shingles & 2 flat roofs. They did an excellent job and the process was smooth as they had clearly explained how they would handle everything well in advance. Sales-guy Terry is great to work with and shared a lot of valuable information during the process.
-Carol