Firemen Movers

Moving & Storage
Toronto ON M9W 5C8
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Reviews for Firemen Movers

Average customer rating:
9.7 10 (420 reviews)

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Sue in Bloor West
Sue in Bloor West
4 reviews York, ON


I chose Firemen Movers based on trust, I used other movers in past and there were hidden costs. Firemen Movers showed up on time, no hidden costs, clean cut and polite. This can be a stressful time but Firemen Movers made the move stress free. I would definitely recommend them, I found them on their website

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1 of 1 people found this review helpful.
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Company Response

No hidden costs and clear communication with our clients is what we strive for. Thank you for your review!

K - Toronto
K - Toronto
12 reviews Toronto, ON


Hired these guys based on reviews found online to move me from the suburbs into Toronto. The truck was only 15 minutes late showing up (totally acceptable) and the guys were great. Overall I had zero complaints about how smooth the move went, until that is, AFTER the move when I realized my 40" LCD television was no longer working. (for the record, it was working the morning of the move, but hasn't worked since). The TV was packed in its original box complete with styrofoam, etc. the day of the move. It was the last thing we packed.

Upon unpacking it and setting it up in my master bedroom in the new house, I discovered it was no longer working. The TV turns on/off, but there is no picture which indicates the bulb was busted in the move. I immediately contacted Firemen Movers and the gentlemen I spoke with the first time asked me why I waited a week to contact them (which, for the record, I thought was complete BS). I work full time. I have a 3-bedroom house to unpack. I have a daughter to register for school. There are a million things I was dealing with, so hooking up the television in my master bedroom was NOT at the top of my list of priorities. Needless to say, I got nowhere with him except "this has never happened to us before" and a promise to call me back after the weekend.

I also contacted a TV repair company who indicated this will happen if the TV is mishandled (dropped, bumped, etc). After 3 weeks of back and forth phone tag with the moving company, I finally connected with them today to be told there is nothing they will do because they are not responsible for anything they themselves did not pack. So, either I hire them to not only move me but pack me up as well (that would have easily cost $3000 in time alone) or I pay $1200, pack my belongings myself, but risk being stuck with a barely 2 year old $1400 LCD TV that doesn't work. Awesome situation.

So, given the way they've dealt with this - would I recommend them? Nope. I would not. Based on the way they have chosen to handle this.

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3 of 3 people found this review helpful.
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Company Response

Firemen Movers is very sorry that this clients Flat Screen TV did not work when she went to plug it back in. It is unfortunate, however, we at Firemen Movers would like to explain why we were unable to process this clients claim.

Being a moving company, we have to be able to have control over how household items are packed for moving or we are unable to take responsibility for them. On all of our Order Confirmations and Invoices it clearly states that Firememn Movers can not be held responsible for boxes packed by the client. If we do not adhere to this principle it would open up the possibilty of fraudulent claims against our company that could make it impossible to do business. Please note that under NO circumstances are we at Firemen Movers saying that this clients claim is fraudulant. We do sympathise with her situation however we can not say for sure when the TV would have been damaged. We as a company have moved many Flat Scren TVs and we have never had a claim for one. They are a sensitive item, and we have excellent results moving them, but we can't take resonsibility for items that were removed from a wall, packed, unpacked and reinstalled without having control over the situation. We moved her TV with the utmost care as we did with all of the contents of her home.

Again, we do sympathise with her but we hope she can understand our position in this case.

Rob from Thornhill-1875
Rob from Thornhill-1875
5 reviews Thornhill, ON


I found Firemen Movers after doing a Google search on movers in Toronto. Doug was extremely professional when I called, and answered all of my questions. The move could not have gone smoother....these are all current firemen who do this on the side...but they care about your belongings ! I have never had a move with no damage, scratches, etc. The 3 men assigned that day were true professionals, and I would use them again in a second.

Way to go Firemen Movers for being honest, delivering a great product, and having excellent employees !


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1 of 2 people found this review helpful.
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Company Response

Thanks from Firemen Movers! We are glad your moving day was stress free!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Firemen Movers

Residential and Commercial Moving and Storage, Packing and Unpacking Services.

As professional Firefighters, each day we rely on a commitment to teamwork, safety and integrity to provide our communities with emergency services when they need them most.

Applying these same principles to the Residential Moving Industry has allowed us to create a company that provides Ontario with the highest standards of moving and storage services. Why Firemen Movers? We are Safe, Dependable, Hard Working and On-time!

Our commitment to quality working practices ensures that everyone involved in your move is a trained, properly equipped and certified employee. We do not use day labor or contract out, which ensures that we can move your belongings quickly and safely. In addition to exceptionally high service levels we also support 2 important local charities, The Sick Kids Burn Unit, and the Red Door Family Shelter.

Call now to learn more about our Ontario moving services and receive a FREE, no obligation estimate for your move.

Moving & Storage
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Canadian Association of Movers, Better Business Bureau, HomeStars
Standard moving industry insurance provided at no additional cost
All employees are WSIB covered
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