I have never written a negative review about a company before, but I have never experienced the type of service that I have with Harris Plumbing. If this review prevents even one person from the headaches that I experienced with this company then it did it’s job.
I called Harris plumbing because I was fooled by the positive reviews that some people posted (and I didn’t read the negative ones which was a big mistake on my part). I needed my leaking shower spout fixed. They were scheduled to arrive on Wednesday but called 30 minutes prior to my appointment time to tell me that they were not going to be there. Instead they told me that they would come the next day. They showed up and replaced the tub spout but this didn’t solve the problem. They took the cartridge out and cleaned it but that made the leak worse. They told me that they would have to replace the cartridge but did not have one in stock and that they would contact their supplier and get back to me. They charged me $230 which I paid in full. I gave them four days before I called to find out the status of their search. They claim that their supplier did not have the part but that they were contacting another supplier and that they would call me back. Several days later I had to once again call them to inquire about the status of my repair. They could not give me an update but said they would call me back. Once again I received no call to update me about my repair. I called back several times over the course of over TWO WEEKS without a single update or courtesy call on their end before they finally told me that they would not be able to find the part but could fix the shower by replacing the valve for $680. When I asked why it took so long to let me know and why nobody could be bothered to call me back the person on the other end was incredibly rude to me and hung up on me.
I called another company that day and they showed up the next day. He installed the part (which was a UNIVERSAL cartridge readily available by all suppliers) in 30 minutes.
Please do not be fooled by the positive reviews or by the defense that I’m sure this company will reply with. Call someone else
- Company Response
Hello Murray, I have investigated as promised and reviewed all emails and phone calls. As you already are aware, with literally thousands of parts out there to replace your 16 year old part, our wholesalers had no luck sourcing the correct one. As Mike mentioned to you, the manufacturer of your system advised us NOT to install a 'universal' part as it was not potentially reliable in their opinion. The last thing we would do is to install a substandard part only to be held responsible for any damage caused by it. Unfortunately, this resulted in an extremely frustrating period of time for you and for that I profusely apologize. This is NOT the norm. We have discussed this situation as a team and how this should have been handled more effectively on our end. I am contacting you today Murray with a resolution. Paddy