Careful Movers Calgary No Longer In Business

The guys that came to my house were very fast and took care of my floors and all my items were wraped in pads as i watched. I had some very big heavy items that i thought would be a problem but they took care of them and made it look easy i was very happy both there price and work .Thanks guys

I will never recommend Careful Movers to anyone. Save yourself frustration and choose someone else. Rather than write a lengthy review, here is a summary of my experience:
- Used Careful Movers to do a simple condo move
- The move itself was ok. I did notice that the movers move as quick as someone who is getting paid by the hour (i.e. slowly) and if I hadn't picked up some boxes, it would have taken much longer. They also didn't bring a dolly so each box was moved individually.
- After the move, I noticed some damage on my custom made dinning room table.
- It took a couple weeks to get Careful Movers attention to look at my damage claim.
- After posting a negative review on Homestars, Careful Movers encouraged me to delete the review so they could come look at the damage
- I was then told they would bring one of "their people" over to fill the damage to my table so I wouldn't have to pay the $450 damage claim processing fee
- In order to reduce further damage to the table, I did not allow the table to be filled with a wood filler and have tried contacting the head office to discuss the damage.
- I am currently waiting for a response.

I will update my review after I talk with someone in the Head Office regarding the damage to my table. I am hoping that conversation will change my opinion of Careful Movers...

This was the worst experience of the move. I would have preferred to have done it myself. These people were ruse during the move, the manager we contacted to complain to after the move was AWFUL- he hung up on us when we were asking about how to go about receiving a damage claim, and was degrading and sarcastic.
The move itself: they were NOT careful, broke 2 of our items, put a scratch in the wall, and put things back together only to look like it was back together (ie, didn't screw the screws in on the bed, placed the couches for the basement at the bottom of the stairs instead of putting them in a place that made sense.) They also took a 20 minute break every hour, and they are paid by the hour. Finally, when we wanted to claim our broken items, they said I would have to pay $400 to process the claim. Absurd. I hope other people never have to experience a move like this.

Don't use Careful Movers for an out of province move! I booked my move with Careful Movers and they immediately sub-contracted the move to another mover and took a 20% booking fee for themselves. Theyt did nothing for the fee they charged... never even visited my home for the estimate. They quoted a low price and then increased the price by changing the "fuel surcharge" from the quoted 9% to 18%!
I contacted them to try to resolve, but they did nothing.
AMS transportation the company that actually did the work did a good job for us, however it took a long time (18 days) to have the furniture delivered to my new house.
Careful Movers did nothing so I would not recommend them.

We hired Careful Movers for our in city move. The team that was sent over were very friendly and polite. They treated our stuff with respect. They did the job fast and with care. I will definitely use this company again.

There were many little problems with Careful Movers. First of all, the two movers arrived late (they did call to let me know they would be late, but they were already 30 minutes late for a total of 1 hour waiting time). By they time they loaded the truck, it was lunchtime, which consumed another hour which is fine (everyone should eat!), however Careful Movers charges approximately 95$ for mileage/ travel time. So time adds up when you're late, eating meals, weather, etc. The movers also needed verbal prompting to lay down their floor protectors (which were clearly worn out as we now have wheel marks all over our hardwood floor). It was also raining during my move, so my condo was left filthy. I would not recommend this company. One piece of positive feedback: Austin was upfront about the mileage/ travel time charge.
Although my move was very small in comparison to some big ticket moves, I did not feel that I was treated with the best customer service.

Very Happy with Careful Movers. The guys were very kind and polite the entire day, and did a great job handling our very large, very heavy furniture. Nothing was scratched or damaged at all. The guys work together well as a team and they enjoy their jobs. I couldn't have done this without them and am recommending Careful Movers to friends & family.

I recently used Careful Movers and have never experienced such an efficent and professional move. The guys were very professional and took great care with our belongings. They even drove slowly on bad roads to ensure that our breakables were safe. I would definitely use them again and refer them to my friends and family.

I needed to move quickly and I work full time, so I really felt like I was scrambling to get everything organized. I was so relieved when I found Careful Movers and was even more impressed with how diligent and professional they were! They really did go the extra mile and were such a joy to work with...I get the impression that they really care about what they do. Every piece of furniture and box was treated with such care. Thanks again to Austin McKinnon and his team!