The work the crew did was as expected, with Dave outlining what was to be done and a high level of responsiveness to questions. When there is demolition, there are always surprises and my surprise was a leaky pipe. The crew did what they could to mitigate the problem, which was to turn off the water. All good. What was a bit of a problem was the fact that I, as the homeowner, was not notified directly of the fact that the water was off. Another family member who didn't really have the scope to understand the implications of it all. When I got home late from work, I was surprised by this news. I called Dave and he immediately responded and explained the situation, apologizing for not having told me directly. All other interactions were very good.
- Company Response
Sorry on our part in not notifying you directly about your plumbing leak. A policy that we will now change. Good to hear that at end of day all went well.
Nice working with you.