Recommended by another contractor, i called The Crack Doctor and they were available to come within 4 business days. Due to a cancellation, they came in 3 days. Den and José showed up on time, and got the job done (fixing 2 cracks in my poured concrete foundation) in 4 hours. They cleaned up everything, and left my basement in the same state it was before they arrived (Except the cracks were fixed!). I left the wall exposed for 2+ weeks. I've tested the cracks since, and no water is coming in.

Today I called them back to ask a few questions about the taps left in the wall. After having my specific questions answered thoroughly, i chatted with Nigel about interior insulation, framing and finishing options in order to avoid future issues with condensation on the wall (not related to the cracks). Nigel was super helpful.

The quality of work done by The Crack Doctor, combined with Nigel's thorough accommodation of my follow up questions was fantastic. I would use them again, and recommend them to anyone.

Thanks,
Ryan

I called the guys, gave me all what I wanted to hear on the phone about standing behind the warranty etc etc. Booked the job and the guy showed up... I felt he boasted far too much about how great he was, spent allot of time playing with his equipment and proceeded. All while passing me his own card outside of the business to solicit business for him on the side... very unprofessional. He said leave the wall open for 2 weeks... We did, he said there is not a chance (as he is so good at what he does) that this will leak and he has done 1000's... well we are now almost a month down the road and the wall was repaired and painted at great expense .. All to find with the recent rain (April 2016) that the crack is still leaking and the jo0b was not completed. Upon calling, I start getting the run around... why give a warranty if you don't stand behind your work ? at this point I told them to refund the amount I paid and I will get a another company to fix it... they have refused so now that I have more water damage that before, paid a contractor to open and refinish the wall I am further behind now. My suggestion is NOT use this company. not happy and would not suggest them .

We have a basement cold room that was damp when it rains. We realized we needed an internal foundation drain to channel the water away. The approximate length of the wall that needed to be waterproofed was about 22 -25 feet.
We called The Crack Doctor on recommendation from friends. The person I talked to was very professional and knowledgable. He gave us a verbal estimate right away over the phone and explained to us all the options. Their price was very competitive and they seemed very honest and didn't try to "up sell" us .
The two men that showed up were very professional and clean. I checked on the internet on how a proper foundation drain should be installed and they actually did do everything right. They finished the job within the day. They were clean and conscientious and cleaned up.
It's been over 4 months (that included lots of rain) and the room is absolutely dry. We now use the room to store furniture, misc. stuff and food supplies without concern for dampness and old. It's great to be able to use this extra space now. I should've taken care of this sooner.

Estimator was a pushy for me to sign a contract and made false claims about insurance rebates (felt like I was dealing with a used car salesman). I was told I'd have my City of T.O. rebate in 4 weeks; it took 10 weeks... also that the insurance savings would "pay for the cost in as little as 15 months" to 10 years. Turns out I will save $2 per month on insurance which will pay it off in 125 years...

The workers did a great job even though they were 3 hours late. They were friendly and knowledgeable. Overall I'm happy with the work.

We had the Crack Doctor come to fix two hairline fractures that almost the entire height of our basement wall. One was letting in a bit of water after each rainfall and made the basement smell like wet concrete. Dean was very professional and polite, and the work was done to a very high standard. Hopefully I won't need this kind of work again, but if I do, I'd definitely call back the Crack Doctor.

The Crack Doctor was called to fill a hairline crack along the foundation that was leaking inside my basement. Work was completed in a timely manner. Service person was respectful and on time. All work was done as expected with each step carefully explained to me. Hopefully the crack doesn't leak, however I was assured they would fix it.

We hired The Crack Doctor to do an internal crack injection in our home. I am impressed with the overall professionalism of the experience in repairing a crack in the foundation wall.

We highly recommend The Crack Doctor Waterproofing Group Inc. From the phone support to the crew everyone was very helpful and explained everything that needed to be done. Estimate was given the same day. Great company!

I was very pleased with the professionalism of Jeremy. The work was done in a timely manner and he left the site clean after answering all my questions and concerns.

Excellent work. The crew was on time and did the work in orderly and timely manor. I would use The Crack Doctor again if I had another problem with my foundation.