The Crack Doctor Waterproofing Group Inc.

Waterproofing
6-2416 Haines Rd Mississauga ON L4Y 1Y6
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Waterproofing
The Crack Doctor Waterproofing Group Inc.
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62%

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Reviews by rating (past 12 months)

Reviews for The Crack Doctor Waterproofing Group Inc.

Average customer rating:
6.6 10 (60 reviews)

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Ryan in Mississauga
Ryan in Mississauga
2 reviews Mississauga, ON
10/10

Crack injection x2 and follow up phone calls for information

Recommended by another contractor, i called The Crack Doctor and they were available to come within 4 business days. Due to a cancellation, they came in 3 days. Den and José showed up on time, and got the job done (fixing 2 cracks in my poured concrete foundation) in 4 hours. They cleaned up everything, and left my basement in the same state it was before they arrived (Except the cracks were fixed!). I left the wall exposed for 2+ weeks. I've tested the cracks since, and no water is coming in.

Today I called them back to ask a few questions about the taps left in the wall. After having my specific questions answered thoroughly, i chatted with Nigel about interior insulation, framing and finishing options in order to avoid future issues with condensation on the wall (not related to the cracks). Nigel was super helpful.

The quality of work done by The Crack Doctor, combined with Nigel's thorough accommodation of my follow up questions was fantastic. I would use them again, and recommend them to anyone.

Thanks,
Ryan

Approximate cost of services:
$950.00
2 of 2 people found this review helpful.
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Jon in Mississuaga
Jon in Mississuaga
2 reviews Milton, ON
2/10

Basement crack repair

I called the guys, gave me all what I wanted to hear on the phone about standing behind the warranty etc etc. Booked the job and the guy showed up... I felt he boasted far too much about how great he was, spent allot of time playing with his equipment and proceeded. All while passing me his own card outside of the business to solicit business for him on the side... very unprofessional. He said leave the wall open for 2 weeks... We did, he said there is not a chance (as he is so good at what he does) that this will leak and he has done 1000's... well we are now almost a month down the road and the wall was repaired and painted at great expense .. All to find with the recent rain (April 2016) that the crack is still leaking and the jo0b was not completed. Upon calling, I start getting the run around... why give a warranty if you don't stand behind your work ? at this point I told them to refund the amount I paid and I will get a another company to fix it... they have refused so now that I have more water damage that before, paid a contractor to open and refinish the wall I am further behind now. My suggestion is NOT use this company. not happy and would not suggest them .

Approximate cost of services:
$510.00
2 of 2 people found this review helpful.
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Company Response

Hello Jon we are not sure why you feel we gave you the runaround. We have exchanged many emails with you stating that we are happy to honor our warranty.

We have tried our best to work with you in this situation but you have refused all reasonable offers and are not interested in having us come out and perform a warranty repair. You have stated that you are only interested in a refund which is not how a warranty works. We stand behind all our work and in the unlikely event that a repair fails we come back and repair it for free.

Also we have not even seen that the crack we repaired is actually leaking. However we still offered to perform an outside repair on the crack and deduct the money you had already paid for the inside repair, but you still refused.

Over the past 20+ years The Crack Doctor has performed thousands of waterproofing repairs while maintaining an A+ rating at the BBB. If you change your mind and want us to come and do a warranty repair on that crack, we will be happy to accommodate you in a timely manner.

Art from Toronto
Art from Toronto
2 reviews Toronto, ON
10/10

Good work, good price, good people

We have a basement cold room that was damp when it rains. We realized we needed an internal foundation drain to channel the water away. The approximate length of the wall that needed to be waterproofed was about 22 -25 feet.
We called The Crack Doctor on recommendation from friends. The person I talked to was very professional and knowledgable. He gave us a verbal estimate right away over the phone and explained to us all the options. Their price was very competitive and they seemed very honest and didn't try to "up sell" us .
The two men that showed up were very professional and clean. I checked on the internet on how a proper foundation drain should be installed and they actually did do everything right. They finished the job within the day. They were clean and conscientious and cleaned up.
It's been over 4 months (that included lots of rain) and the room is absolutely dry. We now use the room to store furniture, misc. stuff and food supplies without concern for dampness and old. It's great to be able to use this extra space now. I should've taken care of this sooner.

Approximate cost of services:
$2,300.00
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Private User
Private User
Private User reviews Toronto, ON
8/10

Basement Leak Repair

Estimator was a pushy for me to sign a contract and made false claims about insurance rebates (felt like I was dealing with a used car salesman). I was told I'd have my City of T.O. rebate in 4 weeks; it took 10 weeks... also that the insurance savings would "pay for the cost in as little as 15 months" to 10 years. Turns out I will save $2 per month on insurance which will pay it off in 125 years...

The workers did a great job even though they were 3 hours late. They were friendly and knowledgeable. Overall I'm happy with the work.

Approximate cost of services:
$5,000.00
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Mark
Mark
6 reviews Aurora, ON
10/10

Crack repair

We had the Crack Doctor come to fix two hairline fractures that almost the entire height of our basement wall. One was letting in a bit of water after each rainfall and made the basement smell like wet concrete. Dean was very professional and polite, and the work was done to a very high standard. Hopefully I won't need this kind of work again, but if I do, I'd definitely call back the Crack Doctor.

Approximate cost of services:
$1,000.00
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Jole in Markham
Jole in Markham
2 reviews Whitchurch-Stouffville, ON
10/10

Crack Repair

The Crack Doctor was called to fill a hairline crack along the foundation that was leaking inside my basement. Work was completed in a timely manner. Service person was respectful and on time. All work was done as expected with each step carefully explained to me. Hopefully the crack doesn't leak, however I was assured they would fix it.

Approximate cost of services:
$600.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

It was our pleasure to help you Jole, and thank you very much for the review. Your right about the warranty. It would be very rare for our crack repair to leak however in that event we would re repair it for free as our repair is guaranteed for the life of the building.

Brian from Waterloo
Brian from Waterloo
1 review Waterloo, ON
10/10

Crack injection

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We hired The Crack Doctor to do an internal crack injection in our home. I am impressed with the overall professionalism of the experience in repairing a crack in the foundation wall.

Approximate cost of services:
$621.00
1 of 1 people found this review helpful.
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Company Response

Thank you for the kind words. We pride ourselves on high quality workmanship and materials and are trilled to hear that you were happy with our service. Best regards, The Crack Doctor Team.

Kevin from Burlington Township
Kevin from Burlington Township
1 review Burlington, ON
10/10

Wet Basement

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We highly recommend The Crack Doctor Waterproofing Group Inc. From the phone support to the crew everyone was very helpful and explained everything that needed to be done. Estimate was given the same day. Great company!

Approximate cost of services:
$2,200.00
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Company Response

Thank you so much for the review. We truly appreciate it. The Crack Doctor Team

Ian from Markham
Ian from Markham
1 review Markham, ON
10/10

Wet Basement

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I was very pleased with the professionalism of Jeremy. The work was done in a timely manner and he left the site clean after answering all my questions and concerns.

Approximate cost of services:
$1,500.00
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Company Response

Thank you for sharing your experience ! All the best, The Crack Doctor Team

Scott & Alexandra in Oakville
Scott & Alexandra in Oakville
3 reviews Oakville, ON
10/10

Leak in Cold Cellar

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Excellent work. The crew was on time and did the work in orderly and timely manor. I would use The Crack Doctor again if I had another problem with my foundation.

Approximate cost of services:
$2,000.00
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Company Response

Thank you very much for the kind words, it is very much appreciated. Best Regards, The Crack Doctor Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Crack Doctor Waterproofing Group Inc.

The Crack Doctor Waterproofing Group Inc. is a licensed, award winning foundation waterproofing company offering the full spectrum of waterproofing solutions to help keep your home dry, safe and healthy. From old to new, we specialize in waterproofing all sorts of structures and we are dedicated to proving you with ...
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