The Crack Doctor Waterproofing Group Inc.

Waterproofing
6-2416 Haines Rd Mississauga ON L4Y 1Y6
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Waterproofing
The Crack Doctor Waterproofing Group Inc.
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68%

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Reviews by rating (past 12 months)

Reviews for The Crack Doctor Waterproofing Group Inc.

Average customer rating:
7.1 10 (53 reviews)

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Private User
Private User
Private User reviews Mississauga, ON
10/10

Window Well

Basement leaked from window. Jeremy came today and was very professional and helpful. He cleared the blockage and let me know what to do to prevent it from happening again. He also pointed out some other drainage problems and how I can fix them. Very happy with service from The Crack Doctor!

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Jessyka.Potvin
Jessyka.Potvin
0 reviews Ottawa, ON
10/10

Crack In Fondation Repair

Great customer service, took the time to walk around the house with us. Even discovered a second crack we were not aware of. Got that repaired as well.
Job well done. Nice clean repair. Highly Recommend.

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Private User
Private User
Private User reviews Renfrew, ON
0/10

BAD BAD SERVICE

Absolutely the worst customer service I have ever received. DO NOT USE THIS COMPANY. After spending $5.000 on ONE SUMP PUMP & reposition my original 2nd sump pump with NO repairs of ANYTHING WHATSOVER as promised 2 months ago, I had more water leak into the basement. When I ask Mike all the promised, he simple said Your $5000.00 is finished you need to give me more money .After placing several calls and leaving several messages over a week and half long period and getting absolutely no response for him to come back. I finally just give up and look for someone else to shell out more money for the initial problem that was not fixed LITERALLY TOOK ME TO THE CLEANERS. BAD.. BAD SERVICE.

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Gord in Burlington
Gord in Burlington
2 reviews Mississauga, ON
0/10

Do NOT use The Crack Doctor

Similar to other reviews I have been trying to reach these guys for the last 6 weeks for warranty work. Their voicemail for warranty work is full and not taking messages and they dont respond to eMail. I tried every number on their site and got the same result. I tried the option to request a quote which was accepting voicemails but not surprisingly . . . no response.

I dont know if they are out of business or just offer extremely poor customer service but highly recommend finding an alternate service provider.

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Private User
Private User
Private User reviews Ottawa, ON
1/10

They do not respond to emails or calls if its warranty related

The crack doctor filled a crack in our basement in 2014. All was fine until this spring. We have been trying to contact them in regards to their ‘transferable lifetime warranty’ since late February/ early March. Haven’t heard a peep! They do not respond if they know it’s not new work or warranty related!! Life time warranty- yeah right!

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Pauline
Pauline
5 reviews Oshawa, ON
0/10

Very poor service....DO NOT RECOMMEND

The Crack Dr. Installed an internal drainage system with sump pump in August 2017. It failed in April 2018. Customer service was horrible...the calls were never returned. We had to hire another company to come in to investigate and that company found 3 feet of terror weeping tile not connected....this is why we flooded again..do not use this company! Poor workmanship, and no customer service after. -10

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Private User
Private User
Private User reviews Mississauga, ON
2/10

Poor warranty

Had work done with them several years ago. They had to come back and do a repair. At which point they will likely tell you that there is a leaking tie hole and that you need that fixed as well Good luck getting them to respond to repair under warranty. They will give you a run around. Not calling back. Not respond to emails.

1 of 1 people found this review helpful.
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James Forrestal
James Forrestal
3 reviews Ottawa, ON
1/10

Overpriced, and Overhyped!

After some flooding in my basement, I called TCD to come investigate the source and to also help with removal mold that formed as a result. I hear of their ads on the radio all the time and thought I'd give them a call. Total rip
Some 20-something year old kid came with a measuring wheel, spent about 7 minutes in the basement, and came up with a quote that exceeded $10K! I asked him about the mold removal, and he said "Oh yeah, one second, I'll go back down to check."

No thanks. I asked him to leave. Will never use this company.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Guelph, ON
0/10

Basement Leak - Crack Repair

Unprofessional and untrustworthy. As two professional people, who did their research, we were extremely disappointed in the professionalism in Michael. First he diagnosed the problem WRONG, in our basement leak. We discovered this after a trench was dug in our basement, back wall waterproofed, a full renovation completed and it leaked again. After NUMEROUS calls, and comments from Michael such as "remind me of the problem again" or "well you can't be explaining the problem correctly", he FINALLY showed up and asked us to rip up our entire patio because the problem "must be somewhere else", even though there was a clear hole that had formed over the course of two weeks, which through his "thorough" inspection did not see the first time (nor did we, because we didn't know what was behind the walls, he refused to seal the hole and asked us to dig up the entire patio. FOR AN EXTRA 1000 dollars. 3000 dollars already spent. Needless to say we are going elsewhere. PLEASE do not hire these people.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Indoor Crack Repair

I had a crack in my foundation repaired from the inside last year. They were quick to come in an fill the crack - nice and professional. Fast forward a year (April 2018) and the crack is leaking again. I took pictures and it's pretty obvious to see the water tracing down the old crack. After calling and leaving several messages with their "warranty" phone prompt, I didn't receive any call backs (seems like they're avoiding any warranty repairs?). I called again and had to go about the phone prompts as if I was booking a new job. The person I spoke with had less than professional mannerisms and immediately claimed that the crack they repaired was not the problem and began pointing fingers elsewhere. Not sure how he could come to that conclusion without having looked at it. At first he was refusing to come and look at it and then said they would come look at it for a large fee. Not sure how you can offer such an outstanding warranty and not stand behind it 100%.

2 of 2 people found this review helpful.
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More about The Crack Doctor Waterproofing Group Inc.

The Crack Doctor Waterproofing Group Inc. is a licensed, award winning foundation waterproofing company offering the full spectrum of waterproofing solutions to help keep your home dry, safe and healthy. From old to new, we specialize in waterproofing all sorts of structures and we are dedicated to proving you with ...
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