Landmark Home Solutions

The installer came to our house promptly and we were impressed at how quickly 4 new windows went up. He was very professional and even repaired a screen from a window we bought from Landmark 5 years prior without hesitation. He even took the time to clean up afterwards and left no trace of debris. The new windows, fabulous! First thing I noticed was how quiet the outdoors were. The new windows keep out much of the noise. And they look great! See for yourself!

We had three windows replaced in our home by Landmark Home Solutions. Peter, our salesman, came to our home in Hanover, ON. He was well informed and took the time to explain all of the details about the windows. He even included a demonstration to show the effectiveness of various low-E coatings. The company took about three weeks to return to re-measure but once that was completed things happened quickly. Within a week we were informed that the windows were ready and an appointment was made. The installers showed up on time and were quick to proceed with the installation. We found them to be very professional and courteous. The installation was completed with great care and they cleaned up all of the mess. They even had their own vacuum to clean up the work area. The quality of the windows are very high. We had a window replaced about 10 years ago and the Landmark windows far surpass the quality of the older one, even when it was new. Landmark's written lifetime warranty is the best we could find. It is transferable once to a new home owner should we decide to sell our home. We plan to eventually replace all of our windows with Landmark windows. A representative from Landmark phoned us after the installation was complete to find out how the job went and if we were satisfied. My wife and I would highly recommend Landmark to our family and friends. The overall experience has been great!

We have had a very bad experience with Landmark Home Solutions, right from the beginning of our sales agreement with them.

OUR SALES AGREEMENT:
We've encountered a number of issues with Landmark Home Solutions, some of them that remain unresolved to this day. In the Fall of 2012 we signed an order to have 6 windows replaced in our home. Shortly thereafter, their representative said he had made a mistake in the price and would have to increase it by almost $1000. We did not accept this seeing as we already signed an agreement and it was based on their quote that we opted for their product. He eventually relented and we were charged the price that was originally agreed upon.

INSTALLATION:
By February 2012 they had hired contractors to do the installation. They showed up at 11:30am (3 hours late), causing my wife to miss half a day's work. By the time they left the house it was almost 9pm. We found this to be intrusive seeing as we could not put our child to bed before they left with all the noise, not to mention the temperature in the house being so cold. We noted a number of deficiencies in the workmanship and some of the parts installed were wrong. For example, they did not install a frosted window pane in the washroom as was agreed. Some of the joints installed did not match the colour of the rest of the window frames. Some of the window hardware was clearly damaged. As for the workmanship, we ended up with damaged drywall, the trim looked like it was installed by amateurs, some of the capping outside the windows was badly installed, and caulking was either badly applied or completely missing. I should add that they managed to scratch the frame of a wall mirror in the process.

FOLLOW-UP:
Shortly after the installation we advised Landmark of the various installation issues. It took over a month for them to send another contractor to address the issues, but not without us having to follow-up on a couple of occasions. The contractors came, but were not equipped to address all of the issues. A follow-up visit would be required. We have since followed-up again but as of today (March 29, 2013) we still do not have a date for when the contractors will come back to finish their work. They still have to change a window pane, fix the capping around a window, replace some joints, finish caulking and change the hardware on one of the windows.

CONCERN GOING FORWARD:
Our concern is that Landmark Home Solutions has no motivation to carry out their work now that we have paid them in full. We are not getting any feedback from them as to when the issues will be resolved. Had we known that we would encounter these problems we would not have signed a purchase agreement with them. As far as we are concerned, they are in breach of their agreement with us and have caused us unwarranted trouble and inconvenience.

The installers were very polite,clean in appearance ,tidy on the job-no mess left for me to clean up and went about their work without myself and my neighbours deafened by loud music.
However I am not too happy with their head office. I was told I would receive an information package-re: operating and cleaning instructions after my cheque cleared..I requested this information at least three times and I am still waiting (since August 2012)
I now feel that once they have your money they don't care and now have doubts that if I have any problems with the windows they too will be ignored .Nov8/12 I am pleased to now say that the information I requested has been received via e-mail
and have updated my score for this company accordingly

Landmark installers were professional, clean and courteous. The guys were great and offered very helpful solutions to solve the issue we had about the wrong door being sent. We are very pleased.

John and his wife were very good at showing us how to work our new window and answered any questions we had. They worked quietly and cleaned up as they went. We were very pleased with our window and with them as installers. They were very efficient and were gone sooner than we thought they would be leaving very satisfied customers.

I had three windows installed back in 2010 and two this year (2012). I requested the same installer this time around as love his work and very prompt. The installer is Dave Boucock.