Landmark Home Solutions

Windows & Doors Installation & Service
Hamilton ON L8E 2X1
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Reviews for Landmark Home Solutions

Average customer rating:
8.2 10 (413 reviews)

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Yin-Hui Siow from Aurora
Yin-Hui Siow from Aurora
1 review Aurora, ON
10/10

gutter toppers

We got gutter covers (toppers) to prevent leaves from getting into our gutters.
The salepeople (Steve Bateman & Haley Brown) were very nice and always let us know what was happening. During installation, they let us know when they arrived, when they were leaving and cleaned up after themselves. It was a pleasure doing business!

Approximate cost of services:
$5,000.00
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Darlene Tiftickjian from Port Colborne
Darlene Tiftickjian from Port Colborne
1 review Port Colborne, ON
3/10

Window Replacement

They delivered one of the windows broken. The installer said he would report it to the company and the company would call me. Not only did they not call to ask how I liked the windows, they never called about the broken one. On top of that you cannot call them because none of the numbers on line work and one doesn't get answered. It just keeps ringing. The windows seem nice but the customer service is terrible.For the price you pay for these windows the customer service should be top notch. It isn't.
I have since finally spoken to Landmark and they will finally order the new window. I will add that I had to send a picture of the broken window in order to get the help I was entitled to. I partially understand this, but it also makes the customer feel like they have to first prove to the company that their complaint is not unfounded. This did not sit well with me.

Review has 1 previous version
Approximate cost of services:
$10,000.00
0 of 1 people found this review helpful.
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Company Response

We here at Landmark Home Solutions are very sorry to hear that the above customer is so dissapointed in our customer service. Yes, one of the windows was damaged on route to there installation but rather then cancel the entire job and inconvenience the home owner all together and re-schedule we decided to proceed with the installation and then replace the damaged unit. After installation we made several attempts to get in touch with the customer to schedule the follow up but we made all attempts to reach them through their Candian residence not realizing they were at their US residence. As for the clame they could not reach us... I can only attribute that to the fact that they were at there US residence and being we are a Canadian company... of course our 800# is not available in the US! With that said we have finally spoken, their order has now been placed and we look forward to finishing off there home so they may enjoy the beauty and elegance of Landmark Windows for years to come. All and all I think our actions would clearly demonstrate outstanding customer service and we wish our clients all the best!

Chen Lu from Markham
Chen Lu from Markham
1 review Markham, ON
10/10

Windows and Doors

LANDMARK Home Solutions did a great job on my home renovation project. They just took 1 month to finish the task in winter season, including production and installation. Their installers are incredible good at their renovation projects.

Approximate cost of services:
$20,000.00
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Al Gratton from Whitby
Al Gratton from Whitby
1 review Whitby, ON
10/10

Window Replacement

Landmark sales person was very polite and informative. Did not run down competitors just gave us the info and stats on the windows. The Lifetime warranty including glass breakage was impressive. The Installers were professional and thorough. The caulking was impeccable and they cleaned up everything before they left. We were told the windows would take 6-7 weeks and were contacted within 3 weeks. This can be good or bad, but for us we were waiting for some investments to finalize so the 7 weeks was what were were looking for. We did not get pushed to install sooner appreciatedl. We did call the office 2 weeks prior to get some inside window measurements for new blinds and we were told someone would e-mail us with the info. That never occured, we only received a call regarding the install date just days prior. But overall, these were minor and the installation was as we had hoped. the windows are incredible and have silenced outdoor noise and the casement window mechanism is quiet and very smooth.

Approximate cost of services:
$7,000.00
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Roland Weeks from Niagara Falls
Roland Weeks from Niagara Falls
1 review Niagara Falls, ON
10/10

home windows

We bought our home in 2008 and the house needed many renovations, including the overly large front living room window (and a window in the garage). We began the other projects and called around for estimates on the window(s). Landmark Home Solutions was the ONLY company that would even quote on the garage window and they were cheaper for the oversized front window by upwards of 40%. Moreover, they provided excellent customer service, friendly full-service advice and offer of follow-up and last but not least, if we had any questions at all, to call them and they would help in any way possible. The windows have a lifetime warranty, a representative of the company called us minutes after the installers left to ensure our customer satisfaction and the like. Overall, a 10 out of 10 for this wonderful company.

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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Sandra Mays from Welland
Sandra Mays from Welland
1 review Welland, ON
10/10

Windows

I recently had 4 new windows installed in my home. From the very start of the process I have been impressed with the professionalism of the company. I had to call in to cancel my appointments a few times and every time they were more then willing to rebook me for any time that was best for me. The gentleman who came out to my house was very informative and he even took the time to show me a demonstation and answer all my questions and my concerns. When it came time for the install. I was amazed at how quickly it all came together and how clean the installers were. I would recommend this company to anyone. Loving my new Landmark Windows. Thank You!!

Approximate cost of services:
$9,000.00
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Nancy Putnins from Grimsby
Nancy Putnins from Grimsby
1 review Grimsby, ON
10/10

windows

The installer came to our house promptly and we were impressed at how quickly 4 new windows went up. He was very professional and even repaired a screen from a window we bought from Landmark 5 years prior without hesitation. He even took the time to clean up afterwards and left no trace of debris. The new windows, fabulous! First thing I noticed was how quiet the outdoors were. The new windows keep out much of the noise. And they look great! See for yourself!

Approximate cost of services:
$8,000.00
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Robert McKean from Hanover
Robert McKean from Hanover
1 review Hanover, ON
10/10

Window Replacement

We had three windows replaced in our home by Landmark Home Solutions. Peter, our salesman, came to our home in Hanover, ON. He was well informed and took the time to explain all of the details about the windows. He even included a demonstration to show the effectiveness of various low-E coatings. The company took about three weeks to return to re-measure but once that was completed things happened quickly. Within a week we were informed that the windows were ready and an appointment was made. The installers showed up on time and were quick to proceed with the installation. We found them to be very professional and courteous. The installation was completed with great care and they cleaned up all of the mess. They even had their own vacuum to clean up the work area. The quality of the windows are very high. We had a window replaced about 10 years ago and the Landmark windows far surpass the quality of the older one, even when it was new. Landmark's written lifetime warranty is the best we could find. It is transferable once to a new home owner should we decide to sell our home. We plan to eventually replace all of our windows with Landmark windows. A representative from Landmark phoned us after the installation was complete to find out how the job went and if we were satisfied. My wife and I would highly recommend Landmark to our family and friends. The overall experience has been great!

Approximate cost of services:
$9,300.00
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St
St
1 review Gloucester, ON
0/10

Window replacement

We have had a very bad experience with Landmark Home Solutions, right from the beginning of our sales agreement with them.

OUR SALES AGREEMENT:
We've encountered a number of issues with Landmark Home Solutions, some of them that remain unresolved to this day. In the Fall of 2012 we signed an order to have 6 windows replaced in our home. Shortly thereafter, their representative said he had made a mistake in the price and would have to increase it by almost $1000. We did not accept this seeing as we already signed an agreement and it was based on their quote that we opted for their product. He eventually relented and we were charged the price that was originally agreed upon.

INSTALLATION:
By February 2012 they had hired contractors to do the installation. They showed up at 11:30am (3 hours late), causing my wife to miss half a day's work. By the time they left the house it was almost 9pm. We found this to be intrusive seeing as we could not put our child to bed before they left with all the noise, not to mention the temperature in the house being so cold. We noted a number of deficiencies in the workmanship and some of the parts installed were wrong. For example, they did not install a frosted window pane in the washroom as was agreed. Some of the joints installed did not match the colour of the rest of the window frames. Some of the window hardware was clearly damaged. As for the workmanship, we ended up with damaged drywall, the trim looked like it was installed by amateurs, some of the capping outside the windows was badly installed, and caulking was either badly applied or completely missing. I should add that they managed to scratch the frame of a wall mirror in the process.

FOLLOW-UP:
Shortly after the installation we advised Landmark of the various installation issues. It took over a month for them to send another contractor to address the issues, but not without us having to follow-up on a couple of occasions. The contractors came, but were not equipped to address all of the issues. A follow-up visit would be required. We have since followed-up again but as of today (March 29, 2013) we still do not have a date for when the contractors will come back to finish their work. They still have to change a window pane, fix the capping around a window, replace some joints, finish caulking and change the hardware on one of the windows.

CONCERN GOING FORWARD:
Our concern is that Landmark Home Solutions has no motivation to carry out their work now that we have paid them in full. We are not getting any feedback from them as to when the issues will be resolved. Had we known that we would encounter these problems we would not have signed a purchase agreement with them. As far as we are concerned, they are in breach of their agreement with us and have caused us unwarranted trouble and inconvenience.

Approximate cost of services:
$8,500.00
2 of 3 people found this review helpful.
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Company Response

In response to the above review, we here at Landmark Home Solutions take our customer satisfaction VERY seriously and 100% total customer satisfaction is always and always will be our full and complete uncomprimised objective each and every single time. While we highly regret this paricular customer was not 100% satisfied with our service, but we strongly believe that the above accuations are not entirely accurate. With that said we here at Landmark Home Solutions take full resposibility regarding the above noted concerns. Yes, the pricing on their installation was under quoted by just over $1000.00 due to an error made by a new representative working for our company. We did make the homeowners aware of this highly embarrassing mistake on our part in the hopes they would be understanding and compassionate to an error made by someone who was new with our company. I am sure we all at many times in our lives have made mistakes whenever doing something new but it is only through trial and error can we all learn from our mistakes, gain experiance and simply try and do better the next time. In this case in particualer when we notified the customer of this mistake the customer informed us that a deal is a deal. Being we are a company who places a premium on high customer satisfaction and the mistake being that of our own, when the customer after being made aware of the error felt we should still proceed at the original agreed upon price, we without question in an effort to deliver on our promise and deliver on our companies reputation of course moved forward with the window installation. I would have thought people would view this as a positive and that we were a company of character that delivers on what we promise but in this case it would seem not. Regarding the statement that our installers did not leave the home until almost 9pm at night... We do apologize it was that late and that they were caused any inconvenience by this. Our installer was sadly late arriving due to a flat tire experianced on route that morning. I in fact would have thought people would be happy to know that our staff are willing to stay and work late in to the night in an effort to ensure we completed the job for them instead of operating like so many other window companies do by "punching" a clock at 5pm, going home and then coming back to finish the following day. I feel strongly we showed not only outstanding customer service but commitment to finishing the job as promised. As for the accusation that the workmanship appeared to be done by amateurs?? I really have no idea as to how to respond to this? If the workmanship and entire experiance was as bad as stated in the above review then why did the client sign off that they were happy and satisfied with our installation and pay in full? We do apologize for the delay in the frosted bathroom window...their was a delay in our factory for this item but it was rushed, installed and completed at the customers earliest availability. For the service concern... It wasn't until 6 days after installation was complete that we were even contacted and made aware of ANY service concern at which time we had a service tech booked within another 10 days from that. Mirror scratched? At no point were we ever made aware of a mirror being scratched, recieved photos of a scratched mirror or ever asked for any remuneration or compensation for a scratched mirror. This is in fact the first I have even been made aware of such a concern. All and all we do apologize that this experiance was far less than desirable. Our focus is always heavily placed upon providing a superior product with superior results and a superior experiance. We here at Landmark have done all we could in order to provide the high level of satisfaction one comes to expect from us and I am happy to report that we have completed all concerns and items at this customers home. There installation has been signed off on and the account closed. We wish them all the best and hope that they will enjoy the beauty and ellegence that we know our Landmark Windows will provide for them, there family and home for years, and years to come.

Gail Hartgers from Bowmanville
Gail Hartgers from Bowmanville
1 review Bowmanville, ON
7/10

Windows

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

The installers were very polite,clean in appearance ,tidy on the job-no mess left for me to clean up and went about their work without myself and my neighbours deafened by loud music.
However I am not too happy with their head office. I was told I would receive an information package-re: operating and cleaning instructions after my cheque cleared..I requested this information at least three times and I am still waiting (since August 2012)
I now feel that once they have your money they don't care and now have doubts that if I have any problems with the windows they too will be ignored .Nov8/12 I am pleased to now say that the information I requested has been received via e-mail
and have updated my score for this company accordingly

Review has 1 previous version
Approximate cost of services:
$14,650.00
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Company Response

Gail,
We are sorry to hear that you haven't received the information about how to care for your windows. We will be sending you the information that you requested. If you have any other questions or concerns please feel free to contact us.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Landmark Home Solutions

Landmark Home Solutions have been supplying comfort and peace of mind to homeowners across Ontario since 1987. We’re proud to offer one of the most energy efficient windows available on the market today that offers homeowners a significant return on investment all while being backed with the strongest warranty in the business today!

We’re part of the Canadian Standards Association (CSA) and the Better Business Bureau, and in all the years we’ve been in business, we’ve never had an unresolved complaint. We’re members of SAWDAC (Siding and Window Dealers Association of Canada) and make sure that we meet their membership criteria, code of ethics and sign an ironclad five-year workmanship guarantee statement.

We’re also proud to say that our windows are Energy Star certified. As you probably know, the international Energy Star symbol is a simple way for consumers to identify products that are among the most energy-efficient on the market. We also offer financing through TD Canada Trust, ensuring that our customers have a trustworthy partner too.
Based in St. Catharines, Ontario,

Landmark Home Solutions is proud to represent our Canadian heritage in all that we do. Our windows are made right here, so you know you’re getting the best quality windows in the world.

CATEGORIES
Windows & Doors Installation & Service and Gutters & Eavestroughs
PRODUCTS
Factory Direct Energy Saving Vinyl Replacement Windows, Entry doors, Patio/garden doors, Eavestroughs, Eavestrough Protection Systems, Green Energy Attic Barrier
SERVICES
Manufacture, Sales, Installation
BRANDS
CSA & Energy Star Approved Custom made Factory Direct by Landmark Home Solutions
STYLES
All makes and styles. Landmark Home Solutions can accommodate all needs and styles in any type of window required
SPECIALITIES
Landmark Home Solutions specializes in providing homeowners across Ontario with custom made, fully lifetime warranted energy efficient windows.
WEBSITE
http://www.landmarkquality.com/
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
160
PAYMENT METHOD
Financing (including 0% interest & no payments for a year) Cash, Cheque, Visa, Master Card, AMEX
MEMBERSHIPS
BBB, Siding & Windows Dealers of Canada, Energy Star Partner, Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Non-pro rated
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.