Landmark Home Solutions

Windows & Doors Installation & Service
2511 Barton St E. Hamilton ON L8E 2X1
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Reviews for Landmark Home Solutions

Average customer rating:
8.3 10 (325 reviews)

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mikehickson78 in ST CATHARINES
mikehickson78 in ST CATHARINES
1 review Peterborough, ON
4/10

Windows/doors

Used Landmark 10 years ago on our previous house without issue, this time the complete opposite. Two people were by to confirm window measurements. During manufacturing it was discovered double hung wouldn't fit so it was decided to downgrade the windows to sliders without our consent. Exterior light smashed during removal, window security locks not installed and fingerprints on the insides of the panes. Even though we stressed Covid precautions there was seemingly no steps or procedures in place. Lastly, my credit card was not accepted because apparently I was given a discount for paying by cheque which was never discussed or on the contract anywhere.

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Company Response

Hi Mike, Thanks for sharing your latest experience with Landmark Home Solutions, were very sad to hear that we dropped the ball and didn't meet your expectations. I did confirm that the exterior light that was broken due to a ladder accident was paid for by us as it was a sincere accident by the installer. The finger print was unfortunately a rare incident, it happened when it was being manufactured and we didn't notice it when it was shipped at the so we do take full responsibility, we have since been out and have replaced the door for you. As for the COVID precautions, we take the safety and health of our employees and customers very seriously. We provide the required face protection in addition to sanitation and making sure we assemble and package all orders with gloves. I will be passing this information on to our install manager to discuss with the crews as we dont take these situations lightly. We are truly sorry for your experience and hope we rectified all your concerns. If we have not and your still experiencing issues please reach out to our service department directly at service@landmarkquality.com Thank you please let me know if i can help with anything else.

Wayne Daley in Pembroke
Wayne Daley in Pembroke
1 review Pembroke, ON
10/10

Changed all the windows (9) in my house.

The window needed changing. I looked for local contractor I could trust. None to be had. I look a chance on Landmark on the basis of the impression left by their salesman. The company came through with flying colors despite the pandemic.

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Company Response

Thank you so much for sharing with us. This year has definitely had its challenges but were so happy we could still live up to our standards and pull through. Please dont hesitate to let us know if you need anything else. it was truly a pleasure :) thanks again

Private User
Private User
Private User reviews Toronto, ON
10/10

Bedroom large window

The men that came were very friendly..answered questions but most of all did a amazing job. Thank you so much..we are very happy with our new window

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Company Response

Thank you so much for taking the time to write about your experience with us. Very happy to hear the quality surpassed your expectations and your happy with the product. We look forward to possibly working together again in the future and please dont hesitate to let us know if we can assist with anything else.

Private User
Private User
Private User reviews Calgary, AB
10/10

New Windows

We needed new windows and have found they have helped our air conditioning work better and the out door noises have decreased. I wanted slide windows, because we had cranks and they always gave us a hard time and stopped the air flow in the house.

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Company Response

Thank you so much for sharing we love to hear from happy customers :) it's an amazing thing when the house is suddenly quieter! Please keep us in mind for any future needs thanks again

rubmil87 in ST CATHARINES
rubmil87 in ST CATHARINES
0 reviews Kawartha Lakes, ON
10/10

replace windows

Installers were great guys and did a fantastic job, very happy with their work, no mess and mindful of flower beds

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Company Response

Were so happy to hear your overall experience with Landmark was a positive one. We hope you enjoy all your Landmark products for years to come. If anything else arises please dont hesitate to let us know. Thank you again

eatonjonesey in ST CATHARINES
eatonjonesey in ST CATHARINES
0 reviews Salford, ON
10/10

Replaced 16 windows

My windows were replaced in just 2days. Installation was excellent. Doug's crew was fantastic. Thorough and exact. Made sure I was well satisfied with my windows. Excellent job of cleaning up after themselves.

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Company Response

Thank you so much for the great review! it is always nice to hear from a satisfied customer. We look forward to hearing from you for any of your future needs. Thanks again for sharing!

Private User
Private User
Private User reviews St. Catharines, ON
9/10

6-Window Replacements

The only thing I wasn't satisfied with was the installers didn't reinstall the Venison blinds on the windows before leaving.

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Company Response

Thank you so much for the great feedback. We really strive to provide the best product and service to our customers. We normally dont reinstall blinds unless indicated elsewhere so i will be sure to look into this matter for you right away. Thanks for bringing it to my attention.

Private User
Private User
Private User reviews Toronto, ON
10/10

Windows

The men were prompt on time . Windows were put in within 4.5 hrs and I had 6 windows.l

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Company Response

Thank you so much for the kind review we truly enjoyed working with you and hope you enjoy your Landmark products. please let me know if i can help with anything else.

douglas.smith0356 in ST CATHARINES
douglas.smith0356 in ST CATHARINES
1 review Welland, ON
10/10

Windows, door

Great work.Not a problem with workmanship.Expertise in trade Quality in product is amazing no problems with product.

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Company Response

Thank you kindly for the review we truly appreciate your business and hope you enjoy your Landmark products

c.adair in ST CATHARINES
c.adair in ST CATHARINES
1 review Kincardine, ON
10/10

Windows and door installed

The guys who installed the windows and door were very polite they did a very good job, they just need to pay more attention when cleaning up outside I have found lots of screws and small pieces of tin which would hurt if anyone is walking around in their bare feet

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Company Response

Thank you so much for taking the time to share your experience with us. Im very sorry to hear that some small parts were left behind i will defiantly make sure the crew is aware to be more cautious. thanks again please let us know if we can help with anything else.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Landmark Home Solutions

Landmark Home Solutions have been supplying comfort and peace of mind to homeowners across Ontario since 1987. We’re proud to offer one of the most energy efficient windows available on the market today that offers homeowners a significant return on investment all while being backed with the strongest warranty in the business today!

We’re part of the Canadian Standards Association (CSA) and the Better Business Bureau, and in all the years we’ve been in business, we’ve never had an unresolved complaint. We’re members of SAWDAC (Siding and Window Dealers Association of Canada) and make sure that we meet their membership criteria, code of ethics and sign an ironclad five-year workmanship guarantee statement.

We’re also proud to say that our windows are Energy Star certified. As you probably know, the international Energy Star symbol is a simple way for consumers to identify products that are among the most energy-efficient on the market. We also offer financing through TD Canada Trust, ensuring that our customers have a trustworthy partner too.
Based in St. Catharines, Ontario,

Landmark Home Solutions is proud to represent our Canadian heritage in all that we do. Our windows are made right here, so you know you’re getting the best quality windows in the world.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Factory Direct Energy Saving Vinyl Replacement Windows, Entry doors, Patio/garden doors, Eavestroughs, Eavestrough Protection Systems, Green Energy Attic Barrier
SERVICES
Manufacture, Sales, Installation
BRANDS
CSA & Energy Star Approved Custom made Factory Direct by Landmark Home Solutions
STYLES
All makes and styles. Landmark Home Solutions can accommodate all needs and styles in any type of window required
SPECIALITIES
Landmark Home Solutions specializes in providing homeowners across Ontario with custom made, fully lifetime warranted energy efficient windows.
WEBSITE
http://www.landmarkquality.com/
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
160
PAYMENT METHOD
Financing (including 0% interest & no payments for a year) Cash, Cheque, Visa, Master Card, AMEX
MEMBERSHIPS
BBB, Siding & Windows Dealers of Canada, Energy Star Partner, Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Non-pro rated
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