We had a our basement developed with Planit about just under 5 years ago. I would not recommend or use this company again. From the start they made promises such as maple handrails but then ended up putting in maple coloured hand rails and stated "that is what was the contract stated not actually real maple wood". I had to replace my vacuflow because my square footage increase, that was fine but the my new vaculfow did not work well and when i got it checked out it was determined that there was probably a leak in the hose and it could have just become loose over time even though it never worked right after the reno. So now I have a new vacuflo that never gets used because I will have to cut into my roof and get the vacuflow fixed but plant wouldn't cover it because they claim it wasn't because they loosened when they did the reno.
Now, the 5 years of warranty are up and a few months ago and my steam shower is not working and I can't find my owners manual. So I call Planit with hopes they can get me a new one and maybe help with the steam room. I have had a plumber look at the unit but because it is a fiberglass unit they need to contact the manufacture. It has been a month and a half of phone tag and not returning my calls and I am thinking is this because my warranty is now up in a week. You tend to think the worst when people don't act professionally. They have given me excuses that certain people that were working on our issue are gone so it takes time, well maybe they should keep better records of what is happening.
I will post what happens in the end.
- Approximate cost of services:
- $40,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?