Duct cleaning and dryer vent cleaning
After many research I decided to hire an expensive, top Homestar ranking duct cleaning company because I thought it would offer trustworthy work. I paid $400+ for a 2,500 sq ft house with approximately 15+ vents plus dryer vent cleaning. The man confirmed with me they had cleaned all the vents in the house and the dryer vent before they left the scene. They did the cleaning on Oct 2017. A home inspector came in the following month to inspect my home yet the dryer vent looked like it was never cleaned for ages. I was shocked and furious to be honest. If they claimed they had cleaned the dryer vent when in fact they did not, how am I assured that they did the rest of their work properly? I started to feel angry about it again while I am writing this.
I emailed them right away and the Owner, Paul, replied to my email personally the same day and scheduled for someone to clean my dryer vent ASAP. I believe he also called me and apologized although never came personally, which I understand would be awkward.
I am giving them TWO star for resolving the issue quickly, although no discount was offered, and the two crew (four people) that came onsite and Paul (via email and telephone) all seemed to be likable people.
I didn't want to think about about the unhappiness nor bad mouth about this company until recently I am checking Homestar again for other repair work to be done on the house. Since I consult Homestar review so much, I should also contribute by sharing my experience here, for the benefit of other consumers like myself. This is why I have waited for so long to post.
Duct cleaning is something that's really hard to the tell the difference between good and bad other than the obvious customer service. Wish you all luck.
- Approximate cost of services:
- $417.00
- Company Response
Hi Vanessa, thanks for sharing about your experience. Appreciate the review. I vaguely remember this issue and as you mentioned, I sent out a crew to get the issue rectified immediately. While they were out, they did double check the HVAC system to ensure everything was in order and cleaned, which it was, they just missed doing the dryer (one thought the other did it) None the less, we did send out a crew and get the venting cleaned and in order. It's not like you ordered a service, and we tried not to do it to rip you off for $50, it was an honest mistake. As you experienced first hand, when we get an issue from a customer, we try to rectify it ASAP, which we did, and didn't believe that we are obligated to offer a discount, especially after fixing it. However, I do believe I offered you a free dryer vent cleaning service to be done in the future. So if you forgot about that, here is a reminder, so you can call whenever you may need that service and we will gladly do it as a courtesy. If you have any other questions or concerns, feel free to contact me. For anyone else, we stand behind all of our work, and as you can see from all the other reviews, we are usually on top of everything, do a great job, have happy customers, and customer service is probably one of the best in the industry. Any questions or concerns, feel free to call me directly at 647-234-3828
Paul