Ecoline Windows

When we contact them,they are coming within 2 days and get our order.its take little bit longer to get the items which they order for my windows, but its totally understandable.once the item arrives it take only couple of hours to fix all windows.they work like very professional.at thr end they took all the old windows.all over I like their services.

Measuring, quoting and recording of job was well done and very well recorded. Who but Oleg would carry three computers and two tapes?
Installation was delayed due to manufacturing but we were kept advised. Done in one day including enlarging of one window. Completed
in one day and well cleaned up.

We were very pleased with the product and the service. The tradesman were prompt, finished in the time frame they stated and left a clean, tidy site.
Eco line has replaced 4 windows over a 2 year period, the first 2 were 3years ago. They have performed well in exceedingly cold winters and hot summers.
We would highly recommend this company.

Price and quality are awsome. Installers did a great job. Everything was fast and customer service was good. Will order more windows soon. Highly reccomend this company to everyone. Thank you!

After getting multiple quotes, allwith srmilar pricing, I chose to work with Ecoline to replace three windows
in my home. The sales guy who came for the quote was friendly, knowledgeable and made fast friends
with my dog.
The installers that came a few weeks later were just as great and also made friends with the pup. They
seemed to enjoy working with each other and did a fantastic job with the installation and clean up!
I would recommend Ecoline Windows and will certainly use them again in the future.

We had a good experience with Vlad who sold us our windows. He was very informative, accommodated our work schedule, and was quite charismatic. All other interactions we had with Ecoline have been disappointing:

1. Financing - The Finance company that Ecoline uses, FinanceIt was compromised. Within the first two months of our initial window installation, we received a letter in the mail from FinanceIt notifying us that their records have been breached and that our personal information may have been accessed by outside parties.
2. Installation - Respect: Despite being in my early 30's, I look quite young and I didn't feel like the installation crew was not very respectful. The supervisor did not answer my questions and did not address or take seriously the defects I pointed out until I started putting tape on the areas of concern.
3. Installation - Quality Control: Three windows with defects in them (low E coating splatter and bubbles in glass) were installed. It is a waste of our time and Ecoline's time to install windows with defects. Windows should be inspected at the shop before installation.
4. Defect Resolution: Two of the installed windows had bubbles in the glass. After doing some research online, we were concerned that the bubbles would impact the effectiveness of the gas in the windows and decrease the energy efficiency. The Ecoline Service manager proceeded to play a game with us, asking us what amount of money we would accept as a discount for the defect instead of replacing the window. When we responded with 20% of the email cost, they countered with $50/window which is about 2% of the cost of the window. It was a very unprofessional and unsatisfactory way to manage delivery and installation of a defective product.
5. Communication: Ecoline is not accommodating to a regular work schedule for communication. Both my husband and I work during the day and work in jobs where it is not always possible to make or receive personal phone calls. After the windows were purchased, Ecoline would not communicate us via email to schedule replacement of defective windows. They just left us voicemail messages or, when I called between 3:30 and 4:00pm when I got off work, the project manager wasn't in the office and none of the other office staff had access to the installer schedules to be able to propose a date for window replacement.

Overall, Sales was really the only satisfactory part of our experience with Ecoline.

Overall I am very happy with the service we received from Oleg and his team. Everything from quote to installation happened in a timely manner and without any problems. The windows/door look amazing..would use this company again. Highly recommend.

We had a great experience with Ecoline and the sales rep we worked with from initial quote to installation. We are very happy with the results! The door looks great and we are happy to recommend Ecoline to anyone thinking of getting a new front door.

Very good customer service, qualified technicians, reasonable price for the great work they do. Good product, I would recommend this company to anyone who would like to have their windows replaced. The job done by company’s man is more that you expected. And no other company can beat their price. Very good people in a good company. And one more thing, I have eight more windows need to be done and I already booked it for the installation in coming April.

Absolutely amazing quality and great service!
We had replacement of our windows a couple years ago and still haven't any issues. High quality energy efficiency windows for very reasonable price.Very helpful financial program .
We had such a pleasure to deal with high professional team.
This year we are decided to replace our front door and didn't think twice:only Ecoline.
Can't wait for the new door