Both our house and garage roofs were in need of replacement so we solicited and received four quotations. We ultimately selected Done Right Roofing for this project, as their presentation was very detailed and professional, and they had received very good reviews and references. As we were interested in an upgraded product, Done Right suggested the Malarkey brand of shingles. The work was scheduled and completed in September, 2018.
Shortly after the completion, we noticed there were several dozen shingles with what appeared to be defects. After contacting both Done Right and Malarkey, they each made a visit to inspect. Malarkey did in fact admit that this was a manufacturing issue but erroneously stated it would not present any long term affects.
After many months of back and forth, nothing was moving towards a resolution. In January, 2020, we received a call out-of-the-blue from Chris, who advised he was the new General Manager of Done Right Roofing and he had been made aware of our situation. Chris made a visit and after inspecting, agreed that the best course of action was to replace both roofs. From that point forward, Chris contacted Malarkey and was able to persuade them to not only provide new shingles, synthetic underlay, vents etc., but to also upgrade the shingles to the Legacy Series, which is a Class 4 shingle.
From our understanding, Done Right is now utilizing new roofing crews. The crew that came to our property were very respectful and provided first class workmanship, including the clean-up performed at the end of the day (which was absolutely perfect). We are happy to report that on April 25, the roof on both the house and garage were replaced.
Dealing with Chris, the new General Manager of Done Right, has been such a breath of fresh air. He has communicated very effectively and has delivered on every singe promise made. For these reasons, we can say with certainty, Done Right Roofing can and will deliver on any of their commitments, including warranty work. Anyone looking for roofing should definitely call Done Right.