My mom's Eavestroughs were leaking in several corners so after researching Homestars we called True North for a quote. Philip explained that the Eavestroughs were old (which we knew) so that our best option was to replace them. He did offer to do a repair but given the age of the Eavestroughs we decided to replace them. Since we also needed the downspouts disconnected to comply with the GTA's new rules, we had that done at the same time. Philip gave us a detailed explanation of what would be done & the quote we received was very reasonable.
On the first day of the install, the crew showed up on time and got right to work. It was clear to us that they knew their business & that we had chosen the right company, They worked until about 3:30 then left for the day. Honestly this review should really be 9.5 but the only reason we're not giving them a 10 is because they left for the day without informing us. Since the backyard contains a pool, the gate needs to be locked at all times when unattended. We had opened the gate for the workers but had no idea when they left. Only after going outside did I realize they had wrapped it up for the day. They had left equipment plugged into the side outlet & the gate open. I wasn't even sure if they were coming back, but decided to lock up since I had to leave myself. When they returned the next day they said they had left because they were tired. We just wish they had let us know at the time.
That being said, the crew showed up bright & early the next day & ended up finishing the job a day early. They were pleasant, hard working & did an excellent job installing the Eavestroughs. They listened to my mom's concerns about the downspout disconnection & did their best to make it look as good as it could given the circumstances. Philip came the following day (day 3) & completed the work by adding a Zip Hinge to a downspout in an area where my mom needed to walk through so that she wouldn't be tripping over it...a practical solution that works very well.
In conclusion, I would highly recommend True North Eavestroughing to anyone needing new Eavestroughs. The Eavestroughs look great and we're confident that they will last for many years.
- Company Response