To our existing and potential clients: The vast majority of this commentary is untrue, manipulative and defamatory. This is an unfortunate circumstance of a client who failed in their attempts to bully and threaten us into having their way. Their review is typical of their consistent unprofessional and untoward behaviour in our experience. In direct response to the most baseless elements of their review, we offer the following commentary: “Second and third assessments carried extra costs, guarantees were not honoured”: This is untrue. This client was never billed for any more than they contracted us for. No warranty claims were made for the materials or workmanship implemented. They wanted additional work completed for free. We refused. “When concerns about proper assessments were brought to the attention of management, they were met with distain and aggression.”: Again, completely untrue. This client was attempting to threaten us into performing work for free and when we refused, they became aggressive and unprofessional. At no point did anyone at Mr. Roof Repair act in any way aside from respectful at all times. We communicated in a professional manner, they just didn’t like that we were saying no. “Quickly realizing reasonable discussion were not going to happen, I asked them to terminate all communication with me, they did not comply. Only the mention of police involvement ceased their communication.” Again, untrue. By the end of our communication with the client, all via email, the client would make baseless, accusatory and unprofessional comments, then end their emails by saying “We don’t want to be contacted again” or “We do not want any response from you on our comments”. We felt that we needed to reply to refute the baseless nature of their commentary, always maintaining the level of professionalism that our clients have come to expect. We explained that we would stop replying to these emails when they ceased making baseless claims and unprofessional commentary. In their last email, the email contained ONLY the threat of their calling the police and NO baseless commentary. Thus, we did not reply. Their nonsensical threat of calling the police for responding to their emails was absolutely not the reason we stopped replying to them. Our clients’ satisfaction and long history are proof enough that this is not the way we conduct business, but the result of an unreasonable client.