Mr Roof Repair.Ca

Roofing
2 Bloor Street East, Suite 3500 Toronto ON M4W 3E2
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Roofing
Mr Roof Repair.Ca
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90%

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Reviews by rating (past 12 months)
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Reviews for Mr Roof Repair.Ca

Average customer rating:
9.5 10 (906 reviews)

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Esther Linetsky in Thornhill
Esther Linetsky in Thornhill
8 reviews Markham, ON
0/10

Had to hire another company to fix Mr. Roof Repair's shoddy work

Mr. Roof Repair did terrible job replacing our roof, came out twice for unsuccessful repairs to the original job, and then became totally unresponsive.

We hired Mr. Roof Repair to replace a roof with a low pitch that needed a flat roof treatment. After getting several quotes and doing our due diligence, we hired Mr. Roof Repair.

Our initial dealing with them was very favourable, until our brand-new roof sprung a significant leak. The old roof, as worn out as it was, never once leaked. Twice, Mr. Roof Repair sent a crew over to repair our leaky roof. Twice the leak was not fixed.

After several no-show appointments (which I took time off work to be home for), and weeks of our calls and emails not being returned, I finally connected with the owner, Steve. Steve said all the right things. He came over to examine the roof as well as the damage the leak did to the inside of the house. He promised us that he would look after us and that he would figure out and repair the issue. We thought we were in good hands.

After weeks of following up with him, he finally told us that the problem was the flashing around our skylight and that he would provide the labour but we had to pay for a new flashing kit. I was not happy about giving him more money, but we needed the leaking to stop so we agreed.

And then we never heard from him again. Luckily we had not actually paid him any additional money.

During all of this, we found ourselves in the midst of the Covid-19 pandemic, so I appreciate that there may have been other factors at play. But had there not been so much wasted time following up with Steve and Mr. Roof Repair, the problem should have been resolved long before the pandemic became an issue.

We continued to follow-up with no response. Eventually, we had no choice but to hire another company and pay someone else to do the roof repair.

I cannot recommend this company. In our experience, their work is shoddy and they don’t stand behind it. The owner said all the right things, but when it came time to actually fix the problem, he became unresponsive and we were forced to hire someone else at our own additional cost.

At the time of writing this, it has been months since I have heard from Steve or anyone at this company.

0 of 1 people found this review helpful.
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Company Response

Hi Esther,
It’s indeed unfortunate that it has come to this.
There is a lot that has transpired since the beginning of the year that you are unaware of, including a company-wide restructure.
We’ve terminated many of the people directly responsible for your repairs.
We’ve spent the better part of the last 6 mths rebuilding and resolving issues left over from the previous management team and their technicians, who proved to perform well below our standards.
No company is perfect, and our success is directly connected to the technicians we employ as well as the management team and their ability to oversee.
Both of which have now been completely overhauled.
The team we have in place is a vast improvement, and we will continue to provide the top tier workmanship and customer care our clients have come to expect from us.

Sarah in Toronto
Sarah in Toronto
1 review Toronto, ON
0/10

Horrible in every way. DO NOT hire this company

Found this company on Homestars. Used them once before and it was good. Watch out, the business might be on the decline.

I needed a skylight replacement and roof repair. The initial consult was in OCTOBER. I paid a deposit. They told me the work would get done in a few weeks.

I called and texted for months. It got to a point no one was answering the phone and I am scared my deposit is gone.

The work gets done in FEBRUARY. The installers come, the skylight doesn't fit as per their measurements. They leave for the day. This is after removing the skylight and covering the hole. It's my tenant's bedroom in winter.

They complete the work, breaking my window frame in the process and leaving a mess (see photos). Their accounting department is quick to ask for payment again and again. I ask for photos of the work and to have all the debris removed before I will pay.

The debris sits on my lawn for weeks. The photo they send is their installer giving a one-finger salute.

Absolute lack of professionalism, responsibility, and work quality. Do not use this company.

0 of 1 people found this review helpful.
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 Scarborough
Scarborough
2 reviews Toronto, ON
9/10

Ghosted no longer/Positive changes

April 2020
Something good is going on at Mr. Roof Repair. I admit I wrote a review in January 2020 after having given up on them. Since then they have reached out and followed up in a very professional manner. They took responsibility for what was going wrong before and seem committed to providing good service now. I now have the quote I wanted and intend on using Mr. Roof Repair again.
I rated them highly based on the quality of the work they did previously combined with the timely, intelligent and professional communication
they are currently providing.

Mark Caspi

Review has 1 previous version
5 of 5 people found this review helpful.
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Company Response

Update - We've been in touch with Mark and explained the reasons behind the lapse in communication.
This certainly is not the norm for us, as the majority of our clients can attest to.
We will be working with Mark once the situation with COVID is behind us, and he has agreed to then post an updated review. As always we appreciate the feed back and hope to continue serving out clients the best way we know how.
With respect and honesty.

warren
warren
5 reviews Whitby, ON
10/10

Repair metal flashing

Mike and Kevin came immediately to our home to replace flashing that had fallen. Very informative, did the job correctly and properly! Third time we have called different roofing companies to repair same job!! Would definetly recommend this company for roofing projects! Thanks Mike and Kevin for doing a great job!

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Lynda in Toronto
Lynda in Toronto
1 review Toronto, ON
1/10

Replaced my roof

Don't be fooled by their slick sales pitch. After removing the shingles I was told I needed all new plywood, more $$$. I was assured that a hole in the fascia that I pointed out was covered only to have squirrels enter my attic via the same hole. Mr Roof Repair did not take any responsibility and I paid more $$$ to have the animals removed. I feel like I was taken.

0 of 1 people found this review helpful.
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Graeme
Graeme
3 reviews Toronto, ON
9/10

Roof Vent and Plumbing Flange Fixed

Mr Roof Repair replaced two roof vents (one was leaking) and plumbing flanges on my roof and also secured some loose fascia. They did a great job and were fast once the job was booked and scope of work determined. The leak at my roof vent has been fixed and there was a hard rain shortly after the fix to test it out.

Thanks.

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Um in Victoria
Um in Victoria
0 reviews Victoria, BC
0/10

Shoddy work at a premium price

We had a leaking skylight and picked Roof Repair over other competing lower quotes because we believed all their marketing around warranty for their work. Completely false advertising. They did the repair after winter was over earlier this year, and the skylight started leaking again as soon as the weather turned. Called them multiple times attempting to schedule a "technician visit to assess" with no luck. A week later, 10-15 phone calls and still no visit scheduled. Don't believe the false marketing the company provides. Pick a smaller, more trusted provider that actually stands behind their work and is also cheaper.

1 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
8/10

Inspection Report

There was a lag between the request and the service delivery. I liked the report because it had pictures and a description of what was problematic. They caulked a window for me which was most welcome

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Naz in Toronto
Naz in Toronto
2 reviews Toronto, ON
10/10

Shingle repair

Last min job. Customer service was very informative ok the phone and the workers were able to come quickly and replace the shingles. They also did a full inspection of the roof and provided a assessment document.

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Private User
Private User
Private User reviews Toronto, ON
9/10

Roof assessment and report

The crew was right on time and very professional. They provided a very detailed report, complete with photographs and explanations. The crew worked quickly, and more importantly, cleanly in order to complete the assessment.

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Company Response

Hey There... Thanks for the kind words! Cheers!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mr Roof Repair.Ca

Helping your protect your home in the GTA since 1979! Backed by a 30 year history of quality workmanship and solid referrals combined with experienced and well trained roofers. We are roofing specialists that offer you a timely solution oriented approach to solving all your roof repair problems and concerns. ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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