Mr Roof Repair.Ca

Roofing
2 Bloor Street East, Suite 3500 Toronto ON M4W 3E2
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Roofing
Mr Roof Repair.Ca
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75%

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Reviews by rating (past 12 months)
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Best of 2020 winner 5 timesBest of 2020winner 5 times

Reviews for Mr Roof Repair.Ca

Average customer rating:
9.5 10 (904 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Dryer vent nightmare

NEVER USE THIS COMPANY!!! We had a second floor clothes dryer not venting properly from our roof-house was new and dryer hardly used. Mr. Roof Repair sent over someone promptly to do an assessment and he was confident that the wrong vent was placed and that was the problem. He also suggested some other work at that time which we agreed to. This was in October 2019. After paying a deposit and not hearing from them for months, I contacted them-excuse was they were waiting for warmer, dryer weather. The next week, they sent one guy out when it was -10 and snowing heavily. He also was unsure as to why he was there. We sent him away. Two guys showed up the following week to replace the vent and do the other authorized work. When I tried the dryer, it was still not working. I e-mailed the account manager to let him know and they dismissed my concern and said there must be a block in the duct. I assured him this was not the case since I had examined the back of the dryer and the duct-also it was new and hardly used. After examining the pictures they sent of the completed work, I noticed they replaced the wrong vent on the roof-not even close to the dryer vent!!! They very promptly charged my visa for the balance and actually charged for other work not done at all (this portion was refunded, but watch your credit card statement.) This was in January 2020. We have been trying to call/e-mail since, but mostly ignored. When we do get in touch with them they promise to rectify the problem, but have not. We paid >$600.00 to have a single vent replaced because we were desperate to have a functional clothes dryer and now we have two repairs needed (original problem and removal of improper vent installed in wrong location) and still no dryer. We also asked for a refund to have someone else complete the job properly, but just keep promising to do the work. THIS COMPANY IS A COMPLETE NIGHTMARE AND TOTALLY INCOMPETENT!!!

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 Scarborough
Scarborough
2 reviews Toronto, ON
2/10

Ghosted

We are very disappointed with this company. Initially we were pleased with their work however we required a bit more work. The follow up work was never done, in fact simply trying to contact them to have a discussion about the work proved futile. They were very difficult to get a hold of and when we did get a hold of them they kept brushing us off. We are upset and exhausted trying to deal with them.

Mark Caspi

5 of 5 people found this review helpful.
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warren
warren
5 reviews Whitby, ON
10/10

Repair metal flashing

Mike and Kevin came immediately to our home to replace flashing that had fallen. Very informative, did the job correctly and properly! Third time we have called different roofing companies to repair same job!! Would definetly recommend this company for roofing projects! Thanks Mike and Kevin for doing a great job!

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Lynda in Toronto
Lynda in Toronto
1 review Toronto, ON
1/10

Replaced my roof

Don't be fooled by their slick sales pitch. After removing the shingles I was told I needed all new plywood, more $$$. I was assured that a hole in the fascia that I pointed out was covered only to have squirrels enter my attic via the same hole. Mr Roof Repair did not take any responsibility and I paid more $$$ to have the animals removed. I feel like I was taken.

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Graeme
Graeme
3 reviews Toronto, ON
9/10

Roof Vent and Plumbing Flange Fixed

Mr Roof Repair replaced two roof vents (one was leaking) and plumbing flanges on my roof and also secured some loose fascia. They did a great job and were fast once the job was booked and scope of work determined. The leak at my roof vent has been fixed and there was a hard rain shortly after the fix to test it out.

Thanks.

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Um in Victoria
Um in Victoria
0 reviews Victoria, BC
0/10

Shoddy work at a premium price

We had a leaking skylight and picked Roof Repair over other competing lower quotes because we believed all their marketing around warranty for their work. Completely false advertising. They did the repair after winter was over earlier this year, and the skylight started leaking again as soon as the weather turned. Called them multiple times attempting to schedule a "technician visit to assess" with no luck. A week later, 10-15 phone calls and still no visit scheduled. Don't believe the false marketing the company provides. Pick a smaller, more trusted provider that actually stands behind their work and is also cheaper.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
8/10

Inspection Report

There was a lag between the request and the service delivery. I liked the report because it had pictures and a description of what was problematic. They caulked a window for me which was most welcome

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Naz in Toronto
Naz in Toronto
1 review Toronto, ON
10/10

Shingle repair

Last min job. Customer service was very informative ok the phone and the workers were able to come quickly and replace the shingles. They also did a full inspection of the roof and provided a assessment document.

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Private User
Private User
Private User reviews Toronto, ON
9/10

Roof assessment and report

The crew was right on time and very professional. They provided a very detailed report, complete with photographs and explanations. The crew worked quickly, and more importantly, cleanly in order to complete the assessment.

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Company Response

Hey There... Thanks for the kind words! Cheers!

Private User
Private User
Private User reviews Mississauga, ON
0/10

Small Roof Leak

Unfortunately, I did not have a favourable experience with Mr. Roof Repair. An initially evaluation and subsequent repair did not solve the problem. A second and then third assessment was provided, all revealed different causes to the same issue. Second and third assessments carried extra costs, guarantees were not honoured.
When concerns about proper assessments were brought to the attention of management, they were met with distain and aggression. Quickly realizing reasonable discussion were not going to happen, I asked them to terminate all communication with me, they did not comply. Only the mention of police involvement ceased their communication.
It was extremely unsettling talking with the management at Mr. Roof Repair. I am sad to report it left my family feeling threatened and ultimately less safe.

4 of 4 people found this review helpful.
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Company Response

To our existing and potential clients: The vast majority of this commentary is untrue, manipulative and defamatory. This is an unfortunate circumstance of a client who failed in their attempts to bully and threaten us into having their way. Their review is typical of their consistent unprofessional and untoward behaviour in our experience. In direct response to the most baseless elements of their review, we offer the following commentary: “Second and third assessments carried extra costs, guarantees were not honoured”: This is untrue. This client was never billed for any more than they contracted us for. No warranty claims were made for the materials or workmanship implemented. They wanted additional work completed for free. We refused. “When concerns about proper assessments were brought to the attention of management, they were met with distain and aggression.”: Again, completely untrue. This client was attempting to threaten us into performing work for free and when we refused, they became aggressive and unprofessional. At no point did anyone at Mr. Roof Repair act in any way aside from respectful at all times. We communicated in a professional manner, they just didn’t like that we were saying no. “Quickly realizing reasonable discussion were not going to happen, I asked them to terminate all communication with me, they did not comply. Only the mention of police involvement ceased their communication.” Again, untrue. By the end of our communication with the client, all via email, the client would make baseless, accusatory and unprofessional comments, then end their emails by saying “We don’t want to be contacted again” or “We do not want any response from you on our comments”. We felt that we needed to reply to refute the baseless nature of their commentary, always maintaining the level of professionalism that our clients have come to expect. We explained that we would stop replying to these emails when they ceased making baseless claims and unprofessional commentary. In their last email, the email contained ONLY the threat of their calling the police and NO baseless commentary. Thus, we did not reply. Their nonsensical threat of calling the police for responding to their emails was absolutely not the reason we stopped replying to them. Our clients’ satisfaction and long history are proof enough that this is not the way we conduct business, but the result of an unreasonable client.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mr Roof Repair.Ca

Helping your protect your home in the GTA since 1979! Backed by a 30 year history of quality workmanship and solid referrals combined with experienced and well trained roofers. We are roofing specialists that offer you a timely solution oriented approach to solving all your roof repair problems and concerns. ...
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