First, the effort the people at Juffs made to communicate was exceptional. For us, knowing what’s going to happen, when it’s going to happen, how much it will cost, and, once it starts, how it’s progressing is almost as important as the work itself, and Juffs is stellar in this regard. We received a detailed description of the project (briefly, the rebuilding of a parapet and the installation of a flashing system and a membrane to blend with our existing modified Bitumen system) with our quote and were shown photographs of the various stages of the work on our roof and had it explained thoroughly. As far as we’re concerned, when the soundness of the very roof over your head is at stake, it’s essential to have this kind of information. In our experience, this kind of attention is rare.
During a busy season when, as we were learning, repairs aren’t popular among roofers, we got a meaningful response to our initial call to the Juffs repair division almost immediately. The time between our accepting the quote and the start of the work was only a few days. Also, once the work got going, it became apparent that the job was slightly more involved than anticipated, but Juffs honoured their quote and got the work done quickly.
As for the work itself, we’ve had some heavy rain, and everything is dry. We have every reason to believe that this will be the case over time.