We just completed a massive renovation and knew it was time for duct cleaning. I researched several companies and the first one I called went straight to voice mail, and I was instructed to go to their website to leave a message. I’m sure they would have done a great job, but I prefer to speak to a live voice. I didn’t even bother calling the other two companies because the reviews for 416-SO-CLEAN were fantastic, and Adel spent more than 20 minutes on the phone addressing all my questions and concerns.
We’ve had many contractors in our home and with brand new hardwood floors and professional painting done; we wanted to minimize any damage. Adel assured me that his crew uses corner guards, rubber hoses and they would wear white booties. I had several more questions before our appointment and Adel answered them all in a timely manner. I received an email confirmation for our appointment and Dino called ahead of time to let us know he was on his way.
Both Dino and Hugo were very professional and courteous. They took extra care with our home, and were very thorough in their work; they were not rushed and took their time. After dealing with contractors and technicians with frail egos, abrasive personalities and rude behavior, it was an absolute pleasure to have Dino and Hugo in our home. Dino showed me videos before and after of our ducts, and I could actually see and hear the debris being sucked up by the powerful vacuums. This is not a company that just shoves hoses down the vents and blows air around. Our return vents were properly sealed and scrubbers were attached to the hose to really whip the dust out of the ducts. We had two vents that were installed with flex hose to the kick plate of our bathroom and kitchen vanities, and upon informing Dino and Hugo of this; they made sure to take extra care. Dino also cleaned our furnace and checked our filter, taking the time to even wipe down the furnace cover before putting in back on (as suggested by Adel, we scheduled our furnace inspection and maintenance for right after the duct cleaning service). We also had red duct plugs inserted during our last duct cleaning (in 2007), and they were cheap and easy to pry out. Hugo mentioned that no one used those anymore. The ones that Dino put back in were a lot stronger. A minor detail, but I noticed theirs were not only stronger but were grey colored, so they didn’t stand out as much. When I asked Dino about them, he even replaced all our red ones with the new grey ones! Awesome! An application of Benefect disinfectant was sprayed through our duct system as a final process. Our home is fragrance and chemical free so I like the fact that Benefect is a natural product.
The process took almost two hours and our home was not only a whole lot cleaner, but there was no damage to our newly renovated home. We’re so pleased with the work done and glad we chose 416-SO-CLEAN. Their prices are reasonable and they only charge three price points – according to the square footage of your home. We were charged exactly as quoted, and nothing more. We were going to get our dryer vent cleaned as well, but Dino said we could just cut the duct tape off the dryer hose and use a shop vac to clean it ourselves, especially since the ducts did not contain a large amount of dust and lint.
I highly recommend you call 416-SO-CLEAN for any service they provide. We’re so satisfied that we plan to call and book Dino and Hugo for my mother-in-law’s home. Thanks a lot Dino, Hugo and Adel!
- Company Response
thank you so so much Ruby for the very very detailed review and feedback. Thank you so much fro taking the time to write all this and taking the time to also share the pictures and your experience. It is always a great pleasure serving you. We love it when our client also take the time needed to do their research and I was personally very pleased to take the initial call and chat with you. This is what we are here for. I am so glad that Dino and Hugo delivered to our promise to you. Thank you for being a great host.
Congrates again on the new house and we look forward serving you again in the future.
Yours, Adel Majd and the 416-SO-CLEAN Team